Production and Operations Management

  1. Quality Management
    1. Quality Fundamentals
      1. Defining Quality
        1. Quality Dimensions
          1. Product Quality Dimensions
            1. Performance
              1. Features
                1. Reliability
                  1. Conformance
                    1. Durability
                      1. Serviceability
                        1. Aesthetics
                          1. Perceived Quality
                          2. Service Quality Dimensions
                            1. Tangibles
                              1. Reliability
                                1. Responsiveness
                                  1. Assurance
                                    1. Empathy
                                  2. Quality Perspectives
                                    1. Customer Perspective
                                      1. Producer Perspective
                                        1. Value-Based Perspective
                                      2. Cost of Quality
                                        1. Quality Cost Categories
                                          1. Prevention Costs
                                            1. Appraisal Costs
                                              1. Internal Failure Costs
                                                1. External Failure Costs
                                                2. Quality Cost Analysis
                                                  1. Cost-Benefit Analysis of Quality
                                                  2. Total Quality Management
                                                    1. TQM Philosophy
                                                      1. Core Principles
                                                        1. Customer Focus
                                                          1. Total Employee Involvement
                                                            1. Process Approach
                                                              1. Integrated System
                                                                1. Strategic Approach
                                                                  1. Continuous Improvement
                                                                    1. Fact-Based Decision Making
                                                                      1. Communications
                                                                      2. TQM Implementation
                                                                        1. Quality Tools and Techniques
                                                                          1. Seven Basic Quality Tools
                                                                            1. Flowcharts
                                                                              1. Check Sheets
                                                                                1. Histograms
                                                                                  1. Pareto Charts
                                                                                    1. Cause-and-Effect Diagrams
                                                                                      1. Scatter Diagrams
                                                                                        1. Control Charts
                                                                                        2. Seven Management Tools
                                                                                          1. Affinity Diagrams
                                                                                            1. Relations Diagrams
                                                                                              1. Tree Diagrams
                                                                                                1. Matrix Diagrams
                                                                                                  1. Matrix Data Analysis
                                                                                                    1. Process Decision Program Charts
                                                                                                      1. Activity Network Diagrams
                                                                                                  2. Quality Gurus and Philosophies
                                                                                                    1. W. Edwards Deming
                                                                                                      1. Deming's 14 Points
                                                                                                        1. System of Profound Knowledge
                                                                                                          1. PDCA Cycle
                                                                                                          2. Joseph M. Juran
                                                                                                            1. Juran Trilogy
                                                                                                              1. Quality Planning
                                                                                                                1. Quality Control
                                                                                                                  1. Quality Improvement
                                                                                                                  2. Philip B. Crosby
                                                                                                                    1. Zero Defects Philosophy
                                                                                                                      1. Quality is Free
                                                                                                                        1. Four Absolutes of Quality
                                                                                                                        2. Armand Feigenbaum
                                                                                                                          1. Total Quality Control
                                                                                                                          2. Kaoru Ishikawa
                                                                                                                            1. Company-Wide Quality Control
                                                                                                                              1. Quality Circles
                                                                                                                            2. Quality Standards and Awards
                                                                                                                              1. ISO 9000 Family
                                                                                                                                1. ISO 9001 Requirements
                                                                                                                                  1. Quality Management System
                                                                                                                                    1. Certification Process
                                                                                                                                      1. Benefits and Limitations
                                                                                                                                      2. Malcolm Baldrige National Quality Award
                                                                                                                                        1. Award Criteria
                                                                                                                                          1. Performance Excellence Framework
                                                                                                                                          2. Deming Prize
                                                                                                                                            1. European Quality Award
                                                                                                                                              1. Industry-Specific Standards
                                                                                                                                              2. Statistical Process Control
                                                                                                                                                1. Variation in Processes
                                                                                                                                                  1. Common Cause Variation
                                                                                                                                                    1. Special Cause Variation
                                                                                                                                                      1. Sources of Variation
                                                                                                                                                      2. Control Charts
                                                                                                                                                        1. Control Chart Theory
                                                                                                                                                          1. Control Limits
                                                                                                                                                            1. Control Charts for Variables
                                                                                                                                                              1. X-bar and R Charts
                                                                                                                                                                1. X-bar and S Charts
                                                                                                                                                                  1. Individual and Moving Range Charts
                                                                                                                                                                  2. Control Charts for Attributes
                                                                                                                                                                    1. p-Charts
                                                                                                                                                                      1. np-Charts
                                                                                                                                                                        1. c-Charts
                                                                                                                                                                          1. u-Charts
                                                                                                                                                                        2. Process Capability Analysis
                                                                                                                                                                          1. Process Capability Studies
                                                                                                                                                                            1. Capability Indices
                                                                                                                                                                              1. Cp Index
                                                                                                                                                                                1. Cpk Index
                                                                                                                                                                                  1. Pp and Ppk Indices
                                                                                                                                                                                  2. Interpreting Capability Results
                                                                                                                                                                                  3. Acceptance Sampling
                                                                                                                                                                                    1. Sampling Plans
                                                                                                                                                                                      1. Operating Characteristic Curves
                                                                                                                                                                                        1. Producer and Consumer Risk
                                                                                                                                                                                      2. Six Sigma Methodology
                                                                                                                                                                                        1. Six Sigma Philosophy
                                                                                                                                                                                          1. DMAIC Process
                                                                                                                                                                                            1. Define Phase
                                                                                                                                                                                              1. Measure Phase
                                                                                                                                                                                                1. Analyze Phase
                                                                                                                                                                                                  1. Improve Phase
                                                                                                                                                                                                    1. Control Phase
                                                                                                                                                                                                    2. DMADV Process
                                                                                                                                                                                                      1. Six Sigma Tools
                                                                                                                                                                                                        1. Statistical Analysis
                                                                                                                                                                                                          1. Process Mapping
                                                                                                                                                                                                            1. Root Cause Analysis
                                                                                                                                                                                                              1. Design of Experiments
                                                                                                                                                                                                              2. Six Sigma Organization
                                                                                                                                                                                                                1. Roles and Responsibilities
                                                                                                                                                                                                                  1. Belt System
                                                                                                                                                                                                                    1. Project Selection

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                                                                                                                                                                                                                6. Capacity Planning and Management

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                                                                                                                                                                                                                8. Supply Chain Management