Production and Operations Management

  1. Operations Strategy and Competitiveness
    1. Strategic Framework
      1. Corporate Strategy vs. Operations Strategy
        1. Levels of Strategy
          1. Strategic Alignment
          2. Developing Operations Strategy
            1. Environmental Analysis
              1. Industry Analysis
                1. Competitive Analysis
                  1. Market Analysis
                  2. Internal Capability Assessment
                    1. Resource Evaluation
                      1. Core Competencies
                        1. SWOT Analysis
                        2. Strategic Fit
                          1. Strategy Formulation Process
                          2. Competitive Priorities
                            1. Cost Leadership
                              1. Cost Reduction Techniques
                                1. Economies of Scale
                                  1. Learning Curve Effects
                                  2. Quality Excellence
                                    1. Product Quality
                                      1. Process Quality
                                        1. Service Quality
                                        2. Speed and Time-Based Competition
                                          1. Delivery Speed
                                            1. Time to Market
                                              1. Response Time
                                              2. Flexibility
                                                1. Product Flexibility
                                                  1. Volume Flexibility
                                                    1. Process Flexibility
                                                      1. Delivery Flexibility
                                                      2. Innovation
                                                        1. Product Innovation
                                                          1. Process Innovation
                                                            1. Service Innovation
                                                          2. Order Qualifiers and Order Winners
                                                            1. Defining Order Qualifiers
                                                              1. Defining Order Winners
                                                                1. Application in Strategy Formulation
                                                                  1. Dynamic Nature of Competitive Criteria
                                                                  2. Productivity and Performance Measurement
                                                                    1. Productivity Concepts
                                                                      1. Single-Factor Productivity
                                                                        1. Labor Productivity
                                                                          1. Capital Productivity
                                                                            1. Material Productivity
                                                                            2. Multi-Factor Productivity
                                                                              1. Total Factor Productivity
                                                                                1. Partial Productivity Measures
                                                                                2. Productivity Improvement Strategies
                                                                                  1. Performance Metrics and KPIs
                                                                                  2. Decision Making in Operations
                                                                                    1. Types of Decisions
                                                                                      1. Strategic Decisions
                                                                                        1. Tactical Decisions
                                                                                          1. Operational Decisions
                                                                                          2. Decision Making Process
                                                                                            1. Decision Support Tools
                                                                                              1. Risk and Uncertainty in Decision Making

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                                                                                            1. Introduction to Production and Operations Management

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                                                                                            3. Product and Service Design