Production and Operations Management

3.

Product and Service Design

3.1.

The Design Process

3.1.1.

Idea Generation

3.1.1.1.

Sources of Ideas

3.1.1.2.

Brainstorming Techniques

3.1.1.3.

Market Research

3.1.2.

Concept Development

3.1.2.1.

Feasibility Analysis

3.1.2.2.

Market Feasibility

3.1.2.3.

Technical Feasibility

3.1.2.4.

Economic Feasibility

3.1.3.

Preliminary Design

3.1.3.1.

Concept Refinement

3.1.3.2.

3.1.3.3.

3.1.4.

Final Design and Testing

3.1.4.1.

Design Validation

3.1.4.2.

3.1.4.3.

Design Documentation

3.2.

Design for Manufacturability and Assembly

3.2.1.

DFMA Principles

3.2.2.

Design Simplification

3.2.3.

Material Selection

3.2.4.

Component Standardization

3.2.5.

Assembly Considerations

3.2.6.

Cost Reduction Through Design

3.3.

3.3.1.

Service Package Components

3.3.1.1.

Supporting Facility

3.3.1.2.

Facilitating Goods

3.3.1.3.

Explicit Services

3.3.1.4.

Implicit Services

3.3.2.

Service Blueprinting

3.3.2.1.

Process Mapping

3.3.2.2.

Customer Journey Mapping

3.3.2.3.

Fail Point Identification

3.3.2.4.

Service Recovery Design

3.3.3.

Service Encounter Design

3.3.4.

Technology in Service Design

3.4.

Concurrent Engineering

3.4.1.

Cross-Functional Teams

3.4.2.

Simultaneous Development

3.4.3.

Communication and Coordination

3.4.4.

Benefits and Challenges

3.5.

Quality Function Deployment

3.5.1.

House of Quality

3.5.1.1.

Customer Requirements

3.5.1.2.

Technical Requirements

3.5.1.3.

Relationship Matrix

3.5.1.4.

Competitive Assessment

3.5.2.

QFD Process Steps

3.5.3.

Applications and Benefits

3.6.

Product Life Cycle Management

3.6.1.

Life Cycle Stages

3.6.1.1.

3.6.1.2.

3.6.1.3.

3.6.1.4.

3.6.2.

Design Implications

3.6.3.

Life Cycle Extension Strategies

3.6.4.

End-of-Life Considerations

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4. Process Strategy and Analysis