Retailing and Consumer Studies

7.

Human Resource Management

7.1.

Retail Workforce Planning

7.1.1.

Staffing Requirements Analysis

7.1.2.

Job Analysis and Design

7.1.3.

Workforce Scheduling

7.1.4.

Seasonal Staffing

7.2.

Recruitment and Selection

7.2.1.

Recruitment Sources

7.2.2.

Selection Methods

7.2.2.1.

Application Screening

7.2.2.2.

Interviewing Techniques

7.2.2.3.

Testing and Assessment

7.2.2.4.

Background Checks

7.2.3.

Legal Considerations

7.2.3.1.

Equal Employment Opportunity

7.2.3.2.

Discrimination Prevention

7.3.

Training and Development

7.3.1.

Orientation Programs

7.3.2.

Product Knowledge Training

7.3.3.

Sales Skills Development

7.3.4.

Customer Service Training

7.3.5.

Management Development

7.3.6.

Ongoing Education

7.4.

Performance Management

7.4.1.

Performance Standards

7.4.2.

Performance Appraisal Systems

7.4.3.

Feedback and Coaching

7.4.4.

Performance Improvement Plans

7.4.5.

Recognition Programs

7.5.

Compensation and Benefits

7.5.1.

Wage and Salary Administration

7.5.2.

Incentive Programs

7.5.2.1.

Commission Systems

7.5.2.2.

7.5.2.3.

7.5.3.

Benefits Packages

7.5.3.1.

Health Insurance

7.5.3.2.

Retirement Plans

7.5.3.3.

Employee Discounts

7.5.4.

Non-Monetary Rewards

7.6.

Employee Relations

7.6.1.

Communication Systems

7.6.2.

Employee Engagement

7.6.3.

Conflict Resolution

7.6.4.

Union Relations

7.6.5.

Workplace Safety

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8. Merchandise Management