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Business and Management
Other Business and Management Fields
Retailing and Consumer Studies
1. Foundations of Retailing
2. Consumer Behavior and Decision Making
3. Retail Strategy Development
4. Financial Management in Retailing
5. Location Strategy and Site Selection
6. Store Operations and Management
7. Human Resource Management
8. Merchandise Management
9. Pricing Strategies and Tactics
10. Supply Chain and Logistics Management
11. Retail Marketing and Promotion
12. Customer Relationship Management
13. Digital Retailing and E-commerce
14. Omnichannel Retailing
15. Emerging Trends and Future Directions
6.
Store Operations and Management
6.1.
Store Design and Layout
6.1.1.
Store Layout Principles
6.1.2.
Layout Types
6.1.2.1.
Grid Layout
6.1.2.2.
Racetrack Layout
6.1.2.3.
Free-Form Layout
6.1.2.4.
Boutique Layout
6.1.3.
Space Allocation
6.1.3.1.
Selling Space
6.1.3.2.
Non-Selling Space
6.1.3.3.
Storage Areas
6.1.3.4.
Customer Service Areas
6.1.4.
Traffic Flow Management
6.1.5.
Accessibility Compliance
6.2.
Visual Merchandising
6.2.1.
Visual Merchandising Principles
6.2.2.
Store Atmosphere Creation
6.2.2.1.
Lighting Design
6.2.2.2.
Color Psychology
6.2.2.3.
Music and Sound
6.2.2.4.
Scent Marketing
6.2.3.
Display Techniques
6.2.3.1.
Window Displays
6.2.3.2.
Interior Displays
6.2.3.3.
Point-of-Purchase Displays
6.2.3.4.
Seasonal Displays
6.2.4.
Signage and Graphics
6.2.4.1.
Wayfinding Systems
6.2.4.2.
Promotional Signage
6.2.4.3.
Brand Communication
6.3.
Customer Service Management
6.3.1.
Service Strategy Development
6.3.2.
Service Quality Dimensions
6.3.2.1.
Reliability
6.3.2.2.
Responsiveness
6.3.2.3.
Assurance
6.3.2.4.
Empathy
6.3.2.5.
Tangibles
6.3.3.
Service Delivery Systems
6.3.3.1.
Self-Service Options
6.3.3.2.
Assisted Service
6.3.3.3.
Full-Service Models
6.3.4.
Service Recovery
6.3.4.1.
Complaint Handling
6.3.4.2.
Service Failure Recovery
6.3.4.3.
Customer Retention Strategies
6.4.
Store Security and Loss Prevention
6.4.1.
Shrinkage Sources
6.4.1.1.
Employee Theft
6.4.1.2.
Shoplifting
6.4.1.3.
Administrative Errors
6.4.1.4.
Vendor Fraud
6.4.2.
Security Systems
6.4.2.1.
Electronic Article Surveillance
6.4.2.2.
Closed-Circuit Television
6.4.2.3.
Access Control Systems
6.4.3.
Loss Prevention Strategies
6.4.3.1.
Employee Training
6.4.3.2.
Inventory Controls
6.4.3.3.
Physical Security Measures
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5. Location Strategy and Site Selection
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7. Human Resource Management