Performance Management and Appraisal Systems

  1. Conducting Performance Appraisals
    1. Appraisal Interview Preparation
      1. Documentation Review
        1. Evidence Gathering
          1. Agenda Setting
            1. Environment Preparation
            2. Interview Structure
              1. Opening Techniques
                1. Performance Discussion
                  1. Strength Recognition
                    1. Improvement Areas
                      1. Goal Setting
                        1. Closing Strategies
                        2. Feedback Delivery
                          1. Positive Feedback Techniques
                            1. Constructive Criticism
                              1. SBI Model Application
                                1. Situation Description
                                  1. Behavior Identification
                                    1. Impact Explanation
                                  2. Managing Difficult Conversations
                                    1. Defensive Reactions
                                      1. Emotional Responses
                                        1. De-escalation Techniques
                                          1. Professionalism Maintenance
                                          2. Future Planning
                                            1. Collaborative Goal Setting
                                              1. Action Plan Development
                                                1. Follow-up Scheduling
                                                2. Common Rater Errors
                                                  1. Leniency Error
                                                    1. Severity Error
                                                      1. Central Tendency Error
                                                        1. Halo Effect
                                                          1. Horns Effect
                                                            1. Recency Error
                                                              1. Primacy Effect
                                                                1. Contrast Error
                                                                  1. Stereotyping
                                                                    1. Personal Bias
                                                                    2. Rater Training Programs
                                                                      1. Rater Error Training
                                                                        1. Frame-of-Reference Training
                                                                          1. Behavioral Observation Training
                                                                            1. Calibration Sessions
                                                                              1. Ongoing Development

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                                                                            5. Performance Appraisal Methods

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                                                                            7. Performance-Outcome Linkages