Performance Management and Appraisal Systems

  1. Performance Appraisal Methods
    1. Traditional Appraisal Methods
      1. Graphic Rating Scales
        1. Scale Structure
          1. Implementation Process
            1. Advantages
              1. Limitations
              2. Essay Appraisals
                1. Narrative Format
                  1. Content Requirements
                    1. Subjectivity Issues
                      1. Bias Concerns
                      2. Checklist Methods
                        1. Binary Evaluation
                          1. Behavior Lists
                            1. Ease of Use
                              1. Reliability Issues
                              2. Ranking Methods
                                1. Simple Ranking
                                  1. Alternation Ranking
                                    1. Forced Ranking
                                      1. Comparison Challenges
                                      2. Paired Comparison
                                        1. Comparison Process
                                          1. Statistical Analysis
                                            1. Implementation Challenges
                                            2. Forced Distribution
                                              1. Bell Curve Application
                                                1. Distribution Requirements
                                                  1. Controversy Issues
                                                2. Modern Appraisal Methods
                                                  1. Behaviorally Anchored Rating Scales
                                                    1. Development Process
                                                      1. Behavioral Examples
                                                        1. Implementation Requirements
                                                          1. Validity Considerations
                                                          2. Management by Objectives
                                                            1. Objective Setting
                                                              1. Joint Goal Development
                                                                1. Review Process
                                                                  1. Outcome Measurement
                                                                  2. Competency-Based Appraisals
                                                                    1. Competency Identification
                                                                      1. Assessment Methods
                                                                        1. Level Determination
                                                                          1. Development Planning
                                                                          2. Balanced Scorecard Approach
                                                                            1. Multiple Perspectives
                                                                              1. Financial Measures
                                                                                1. Customer Measures
                                                                                  1. Internal Process Measures
                                                                                    1. Learning and Growth Measures
                                                                                  2. Multi-Source Feedback Systems
                                                                                    1. 360-Degree Feedback
                                                                                      1. Process Design
                                                                                        1. Implementation Steps
                                                                                          1. Benefits
                                                                                            1. Challenges
                                                                                            2. Feedback Sources
                                                                                              1. Supervisor Input
                                                                                                1. Peer Feedback
                                                                                                  1. Subordinate Feedback
                                                                                                    1. Self-Assessment
                                                                                                      1. Customer Feedback
                                                                                                      2. Anonymity Protection
                                                                                                        1. Confidentiality Maintenance
                                                                                                          1. Data Aggregation
                                                                                                            1. Interpretation Methods

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                                                                                                          4. Performance Monitoring and Coaching

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                                                                                                          6. Conducting Performance Appraisals