Strategic Management and Business Policy

  1. Strategic Evaluation and Control
    1. Strategic Control Framework
      1. Purpose of Strategic Control
        1. Control System Components
          1. Control Process Design
            1. Control System Effectiveness
            2. The Control Process
              1. Establishing Standards and Metrics
                1. Performance Standards Setting
                  1. Metric Selection Criteria
                    1. Quantitative vs. Qualitative Measures
                    2. Performance Measurement
                      1. Data Collection Methods
                        1. Measurement Frequency
                          1. Performance Reporting Systems
                          2. Performance Analysis
                            1. Variance Analysis
                              1. Trend Analysis
                                1. Comparative Analysis
                                2. Corrective Action
                                  1. Types of Corrective Actions
                                    1. Action Planning
                                      1. Implementation Monitoring
                                      2. Feedback and Learning
                                        1. Feedback Loops
                                          1. Organizational Learning
                                            1. Continuous Improvement
                                          2. Types of Strategic Control
                                            1. Premise Control
                                              1. Environmental Assumption Monitoring
                                                1. Assumption Validation
                                                  1. Strategic Premise Updates
                                                  2. Implementation Control
                                                    1. Strategic Implementation Tracking
                                                      1. Milestone Monitoring
                                                        1. Resource Utilization Control
                                                        2. Strategic Surveillance
                                                          1. Broad Environmental Monitoring
                                                            1. Weak Signal Detection
                                                              1. Strategic Intelligence
                                                              2. Special Alert Control
                                                                1. Crisis Response Systems
                                                                  1. Unexpected Event Management
                                                                    1. Rapid Response Mechanisms
                                                                  2. Performance Measurement Systems
                                                                    1. Key Performance Indicators
                                                                      1. KPI Selection Process
                                                                        1. Financial KPIs
                                                                          1. Revenue Growth
                                                                            1. Profitability Measures
                                                                              1. Return on Investment
                                                                              2. Non-Financial KPIs
                                                                                1. Customer Satisfaction
                                                                                  1. Market Share
                                                                                    1. Employee Engagement
                                                                                    2. Leading vs. Lagging Indicators
                                                                                    3. Performance Dashboards
                                                                                      1. Benchmarking Systems
                                                                                        1. Performance Benchmarking
                                                                                          1. Best Practice Identification
                                                                                            1. Gap Analysis
                                                                                          2. The Balanced Scorecard
                                                                                            1. Balanced Scorecard Framework
                                                                                              1. Four Perspectives
                                                                                                1. Financial Perspective
                                                                                                  1. Financial Objectives
                                                                                                    1. Financial Measures
                                                                                                      1. Shareholder Value Creation
                                                                                                      2. Customer Perspective
                                                                                                        1. Customer Value Propositions
                                                                                                          1. Customer Satisfaction Measures
                                                                                                            1. Market Performance
                                                                                                            2. Internal Business Process Perspective
                                                                                                              1. Core Processes
                                                                                                                1. Process Efficiency Measures
                                                                                                                  1. Innovation Processes
                                                                                                                  2. Learning and Growth Perspective
                                                                                                                    1. Human Capital Development
                                                                                                                      1. Information Capital
                                                                                                                        1. Organizational Capital
                                                                                                                      2. Strategy Maps
                                                                                                                        1. Cause-and-Effect Relationships
                                                                                                                          1. Strategic Linkages
                                                                                                                            1. Value Creation Logic
                                                                                                                            2. Balanced Scorecard Implementation
                                                                                                                              1. Design Process
                                                                                                                                1. Cascading Scorecards
                                                                                                                                  1. Performance Reviews
                                                                                                                                2. Strategic Review and Adjustment
                                                                                                                                  1. Strategic Review Process
                                                                                                                                    1. Review Frequency and Timing
                                                                                                                                      1. Review Participants
                                                                                                                                        1. Review Agenda and Format
                                                                                                                                        2. Strategy Evaluation Criteria
                                                                                                                                          1. Consistency
                                                                                                                                            1. Consonance
                                                                                                                                              1. Advantage
                                                                                                                                                1. Feasibility
                                                                                                                                                2. Strategic Adjustment Decisions
                                                                                                                                                  1. Minor Adjustments
                                                                                                                                                    1. Major Strategic Changes
                                                                                                                                                      1. Strategic Renewal

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                                                                                                                                                  9. Strategy Implementation

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                                                                                                                                                  11. Contemporary Issues in Strategic Management