Organizational Communication

  1. Conflict and Negotiation
    1. Conflict Foundations
      1. Conflict Definition and Types
        1. Task Conflict
          1. Relationship Conflict
            1. Process Conflict
            2. Conflict Sources
              1. Structural Factors
                1. Communication Breakdowns
                  1. Resource Competition
                    1. Goal Incompatibility
                    2. Conflict Escalation Patterns
                    3. Conflict Management Approaches
                      1. Conflict Styles
                        1. Avoiding
                          1. Accommodating
                            1. Competing
                              1. Compromising
                                1. Collaborating
                                2. Style Selection Factors
                                  1. Cultural Influences on Conflict
                                  2. Communication in Conflict
                                    1. Conflict Communication Patterns
                                      1. Destructive Communication
                                        1. Constructive Communication
                                          1. Emotional Management
                                          2. Conflict Resolution Processes
                                            1. Direct Negotiation
                                              1. Mediation
                                                1. Arbitration
                                                  1. Organizational Ombudsman
                                                  2. Negotiation Communication
                                                    1. Preparation Strategies
                                                      1. Opening Moves
                                                        1. Information Exchange
                                                          1. Bargaining Tactics
                                                            1. Agreement Reaching

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                                                          7. Organizational Culture and Climate

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                                                          9. Organizational Change and Innovation