Organizational Communication

  1. Communication Flow and Network Structures
    1. Formal Communication Channels
      1. Downward Communication
        1. Information Types
          1. Communication Methods
            1. Message Distortion Issues
              1. Effectiveness Strategies
              2. Upward Communication
                1. Feedback Functions
                  1. Reporting Mechanisms
                    1. Barriers to Upward Flow
                      1. Facilitation Strategies
                      2. Horizontal Communication
                        1. Coordination Functions
                          1. Cross-Departmental Collaboration
                            1. Lateral Communication Challenges
                              1. Integration Mechanisms
                              2. Diagonal Communication
                                1. Cross-Level Interactions
                                  1. Matrix Organization Communication
                                    1. Advantages and Disadvantages
                                  2. Informal Communication Networks
                                    1. Grapevine Communication
                                      1. Characteristics and Functions
                                        1. Grapevine Patterns
                                          1. Accuracy and Speed
                                            1. Management Strategies
                                            2. Emergent Networks
                                              1. Friendship Networks
                                                1. Advice Networks
                                                  1. Trust Networks
                                                2. Network Analysis and Mapping
                                                  1. Network Roles
                                                    1. Isolates
                                                      1. Group Members
                                                        1. Bridges
                                                          1. Liaisons
                                                            1. Gatekeepers
                                                              1. Opinion Leaders
                                                                1. Boundary Spanners
                                                                2. Network Properties
                                                                  1. Size and Density
                                                                    1. Centrality Measures
                                                                      1. Clustering Coefficients
                                                                        1. Path Length
                                                                        2. Network Measurement
                                                                          1. Sociometric Analysis
                                                                            1. Communication Logs
                                                                              1. Electronic Monitoring
                                                                                1. Survey Methods

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                                                                            3. Theoretical Perspectives on Organizational Communication

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                                                                            5. Key Communication Processes and Contexts