Business Process Management

Business Process Management (BPM) is a systematic discipline that involves discovering, modeling, analyzing, measuring, improving, and optimizing an organization's end-to-end business processes to achieve strategic goals. Rather than focusing on individual tasks or departments, BPM takes a holistic view of how work flows across the organization to deliver value to customers. Through continuous analysis and refinement, often aided by technology and automation, BPM aims to make operations more efficient, effective, and agile, ultimately reducing costs, minimizing errors, and enhancing an organization's ability to adapt to changing market demands.

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2. BPM Lifecycle and Methodology