Business Process Management

  1. BPM Governance and Organization
    1. BPM Governance Framework
      1. Governance Structure Design
        1. Governance Bodies
          1. Decision Rights
            1. Accountability Framework
              1. Escalation Procedures
              2. Governance Models
                1. Centralized Governance
                  1. Decentralized Governance
                    1. Federated Governance
                      1. Hybrid Models
                      2. Policy and Standards Development
                        1. BPM Policies
                          1. Process Standards
                            1. Modeling Standards
                              1. Quality Standards
                            2. BPM Roles and Responsibilities
                              1. Executive Roles
                                1. Chief Process Officer
                                  1. Process Sponsors
                                    1. Steering Committee Members
                                    2. Operational Roles
                                      1. Process Owner
                                        1. Process Manager
                                          1. Process Analyst
                                            1. Process Architect
                                            2. Support Roles
                                              1. Subject Matter Expert
                                                1. Business Analyst
                                                  1. IT Support
                                                    1. Change Management Specialist
                                                  2. Center of Excellence (CoE)
                                                    1. CoE Establishment
                                                      1. Charter Development
                                                        1. Organizational Placement
                                                          1. Resource Allocation
                                                            1. Success Metrics
                                                            2. CoE Functions
                                                              1. Methodology Development
                                                                1. Best Practice Sharing
                                                                  1. Training and Certification
                                                                    1. Tool Standardization
                                                                      1. Quality Assurance
                                                                      2. CoE Operating Models
                                                                        1. Centralized CoE
                                                                          1. Distributed CoE
                                                                            1. Virtual CoE
                                                                              1. Hybrid CoE
                                                                            2. Process Culture Development
                                                                              1. Culture Assessment
                                                                                1. Current State Analysis
                                                                                  1. Cultural Barriers
                                                                                    1. Change Readiness
                                                                                    2. Culture Change Strategies
                                                                                      1. Leadership Engagement
                                                                                        1. Communication Programs
                                                                                          1. Training Initiatives
                                                                                            1. Recognition Systems
                                                                                            2. Sustaining Process Culture
                                                                                              1. Continuous Reinforcement
                                                                                                1. Performance Integration
                                                                                                  1. Success Celebration
                                                                                                    1. Continuous Learning

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                                                                                                4. BPM Technology and Tools

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                                                                                                6. Performance Management and Measurement