Business Process Management

  1. Advanced BPM Concepts and Applications
    1. Adaptive Case Management
      1. Case Management Fundamentals
        1. Case Definition
          1. Case Lifecycle
            1. Case Data Management
            2. Knowledge Work Processes
              1. Unstructured Processes
                1. Dynamic Process Adaptation
                  1. Expert Decision Making
                  2. ACM vs Traditional BPM
                    1. Flexibility vs Structure
                      1. Predictability vs Adaptability
                        1. Control vs Empowerment
                      2. Decision Management
                        1. Business Decision Modeling
                          1. Decision Requirements Diagrams
                            1. Decision Tables
                              1. Decision Trees
                              2. Decision Model and Notation (DMN)
                                1. DMN Elements
                                  1. DMN Implementation
                                    1. BPMN-DMN Integration
                                    2. Business Rules Management
                                      1. Rule Definition
                                        1. Rule Engine Implementation
                                          1. Rule Maintenance
                                        2. Process Innovation
                                          1. Innovation Frameworks
                                            1. Design Thinking for Processes
                                              1. Lean Startup for Processes
                                                1. Agile Process Development
                                                2. Digital Process Innovation
                                                  1. Digital Transformation
                                                    1. Platform-Based Processes
                                                      1. Ecosystem Processes
                                                      2. Disruptive Process Models
                                                        1. Sharing Economy Processes
                                                          1. On-Demand Processes
                                                            1. Automated Processes
                                                          2. Industry-Specific BPM Applications
                                                            1. Manufacturing BPM
                                                              1. Production Processes
                                                                1. Supply Chain Processes
                                                                  1. Quality Management Processes
                                                                  2. Financial Services BPM
                                                                    1. Customer Onboarding
                                                                      1. Loan Processing
                                                                        1. Compliance Processes
                                                                        2. Healthcare BPM
                                                                          1. Patient Care Processes
                                                                            1. Clinical Processes
                                                                              1. Administrative Processes
                                                                              2. Government BPM
                                                                                1. Citizen Services
                                                                                  1. Regulatory Processes
                                                                                    1. Internal Operations

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                                                                                6. Performance Management and Measurement

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                                                                                8. BPM Implementation and Change Management