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Business and Management
Management and Leadership
General Management
Business Process Management (BPM) and Modeling
1. Introduction to Business Process Management
2. Process Fundamentals
3. The BPM Lifecycle
4. Process Modeling Notations and Techniques
5. Process Analysis and Measurement
6. BPM Technology and Systems
7. Organizational Aspects of BPM
8. BPM Strategy and Implementation
9. BPM Maturity and Continuous Improvement
10. Industry Applications and Case Studies
11. Advanced BPM Topics
12. Future Trends in BPM
5.
Process Analysis and Measurement
5.1.
Process Performance Metrics
5.1.1.
Time Metrics
5.1.1.1.
Cycle Time
5.1.1.2.
Lead Time
5.1.1.3.
Processing Time
5.1.1.4.
Wait Time
5.1.2.
Cost Metrics
5.1.2.1.
Process Cost
5.1.2.2.
Activity-Based Costing
5.1.2.3.
Cost per Transaction
5.1.3.
Quality Metrics
5.1.3.1.
Error Rates
5.1.3.2.
Rework Rates
5.1.3.3.
Customer Satisfaction
5.1.4.
Flexibility Metrics
5.1.4.1.
Process Adaptability
5.1.4.2.
Response Time to Changes
5.1.5.
Resource Metrics
5.1.5.1.
Resource Utilization
5.1.5.2.
Capacity Metrics
5.1.5.3.
Productivity Measures
5.2.
Key Performance Indicators
5.2.1.
KPI Selection
5.2.2.
KPI Design
5.2.3.
KPI Hierarchies
5.2.4.
Balanced Scorecards
5.3.
Process Mining
5.3.1.
Process Mining Fundamentals
5.3.2.
Event Log Analysis
5.3.3.
Process Discovery
5.3.4.
Conformance Checking
5.3.5.
Process Enhancement
5.3.6.
Process Mining Tools
5.4.
Statistical Analysis
5.4.1.
Descriptive Statistics
5.4.2.
Process Capability Analysis
5.4.3.
Control Charts
5.4.4.
Hypothesis Testing
5.4.5.
Correlation Analysis
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4. Process Modeling Notations and Techniques
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6. BPM Technology and Systems