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Business and Management
Management and Leadership
General Management
Business Process Management (BPM) and Modeling
1. Introduction to Business Process Management
2. Process Fundamentals
3. The BPM Lifecycle
4. Process Modeling Notations and Techniques
5. Process Analysis and Measurement
6. BPM Technology and Systems
7. Organizational Aspects of BPM
8. BPM Strategy and Implementation
9. BPM Maturity and Continuous Improvement
10. Industry Applications and Case Studies
11. Advanced BPM Topics
12. Future Trends in BPM
Process Analysis and Measurement
Process Performance Metrics
Time Metrics
Cycle Time
Lead Time
Processing Time
Wait Time
Cost Metrics
Process Cost
Activity-Based Costing
Cost per Transaction
Quality Metrics
Error Rates
Rework Rates
Customer Satisfaction
Flexibility Metrics
Process Adaptability
Response Time to Changes
Resource Metrics
Resource Utilization
Capacity Metrics
Productivity Measures
Key Performance Indicators
KPI Selection
KPI Design
KPI Hierarchies
Balanced Scorecards
Process Mining
Process Mining Fundamentals
Event Log Analysis
Process Discovery
Conformance Checking
Process Enhancement
Process Mining Tools
Statistical Analysis
Descriptive Statistics
Process Capability Analysis
Control Charts
Hypothesis Testing
Correlation Analysis
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4. Process Modeling Notations and Techniques
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6. BPM Technology and Systems