Strategic Planning and Decision Making

  1. Strategic Evaluation and Control
    1. The Strategic Control Process
      1. Setting Performance Standards
        1. Standard Types
          1. Benchmark Establishment
            1. Target Setting
            2. Measuring Actual Performance
              1. Performance Metrics
                1. Data Collection
                  1. Measurement Systems
                  2. Comparing Performance to Standards
                    1. Variance Analysis
                      1. Gap Identification
                        1. Trend Analysis
                        2. Taking Corrective Action
                          1. Action Planning
                            1. Implementation Monitoring
                              1. Continuous Adjustment
                            2. Performance Measurement Systems
                              1. Key Performance Indicators (KPIs)
                                1. Selecting KPIs
                                  1. Strategic Alignment
                                    1. Measurability
                                      1. Actionability
                                      2. Monitoring KPIs
                                        1. Dashboard Development
                                          1. Regular Reporting
                                            1. Trend Analysis
                                          2. Financial Metrics
                                            1. Profitability Measures
                                              1. Growth Indicators
                                                1. Efficiency Ratios
                                                  1. Return Measures
                                                  2. Non-Financial Metrics
                                                    1. Customer Metrics
                                                      1. Process Metrics
                                                        1. Innovation Metrics
                                                          1. Employee Metrics
                                                        2. The Balanced Scorecard
                                                          1. Overview of the Balanced Scorecard
                                                            1. Framework Purpose
                                                              1. Four Perspectives
                                                                1. Strategy Mapping
                                                                2. Financial Perspective
                                                                  1. Revenue Growth
                                                                    1. Cost Management
                                                                      1. Asset Utilization
                                                                        1. Risk Management
                                                                        2. Customer Perspective
                                                                          1. Customer Satisfaction
                                                                            1. Customer Retention
                                                                              1. Market Share
                                                                                1. Customer Acquisition
                                                                                2. Internal Business Process Perspective
                                                                                  1. Operational Excellence
                                                                                    1. Innovation Processes
                                                                                      1. Regulatory Processes
                                                                                        1. Social Processes
                                                                                        2. Learning and Growth Perspective
                                                                                          1. Human Capital
                                                                                            1. Information Capital
                                                                                              1. Organization Capital
                                                                                                1. Culture and Leadership
                                                                                                2. Integrating the Balanced Scorecard with Strategy
                                                                                                  1. Strategy Translation
                                                                                                    1. Cause-and-Effect Relationships
                                                                                                      1. Performance Alignment
                                                                                                    2. Types of Strategic Controls
                                                                                                      1. Premise Control
                                                                                                        1. Assumption Monitoring
                                                                                                          1. Environmental Scanning
                                                                                                            1. Premise Validation
                                                                                                            2. Implementation Control
                                                                                                              1. Milestone Monitoring
                                                                                                                1. Resource Tracking
                                                                                                                  1. Progress Assessment
                                                                                                                  2. Strategic Surveillance
                                                                                                                    1. Broad Monitoring
                                                                                                                      1. Weak Signal Detection
                                                                                                                        1. Environmental Alertness
                                                                                                                        2. Special Alert Control
                                                                                                                          1. Crisis Monitoring
                                                                                                                            1. Rapid Response
                                                                                                                              1. Emergency Procedures
                                                                                                                            2. Feedback Loops and Continuous Improvement
                                                                                                                              1. Single-Loop Learning
                                                                                                                                1. Error Correction
                                                                                                                                  1. Performance Adjustment
                                                                                                                                    1. Operational Learning
                                                                                                                                    2. Double-Loop Learning
                                                                                                                                      1. Assumption Questioning
                                                                                                                                        1. Mental Model Revision
                                                                                                                                          1. Strategic Learning
                                                                                                                                          2. Creating a Learning Organization
                                                                                                                                            1. Learning Culture
                                                                                                                                              1. Knowledge Sharing
                                                                                                                                                1. Experimentation
                                                                                                                                                  1. Systems Thinking
                                                                                                                                                    1. Knowledge Management
                                                                                                                                                      1. Knowledge Creation
                                                                                                                                                        1. Knowledge Storage
                                                                                                                                                          1. Knowledge Transfer
                                                                                                                                                            1. Knowledge Application
                                                                                                                                                            2. Continuous Improvement Culture
                                                                                                                                                              1. Improvement Mindset
                                                                                                                                                                1. Process Enhancement
                                                                                                                                                                  1. Innovation Encouragement

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                                                                                                                                                            9. Strategy Implementation

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                                                                                                                                                            1. Foundations of Strategic Management