Quality Management
Quality Management is a systematic approach to ensuring that an organization's products, services, and internal processes consistently meet or exceed customer expectations. As a critical component of Operations and Supply Chain Management, it moves beyond simple product inspection to encompass the entire value chain, focusing on process control, data analysis, and continuous improvement to prevent defects before they occur. By implementing principles and methodologies such as Total Quality Management (TQM) or Six Sigma, businesses aim to enhance customer satisfaction, reduce waste, increase efficiency, and ultimately build a strong competitive advantage in the marketplace.
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