Quality Management

  1. Quality Management in Specialized Contexts
    1. Service Quality Management
      1. Service Quality Models
        1. SERVQUAL Framework
          1. Service Quality Gaps Model
            1. Service Profit Chain
            2. Service Quality Dimensions
              1. Reliability in Service Delivery
                1. Responsiveness to Customers
                  1. Assurance and Competence
                    1. Empathy and Care
                      1. Tangible Service Elements
                      2. Service Encounter Management
                        1. Moment of Truth Concepts
                          1. Service Delivery Process
                            1. Customer Interaction Quality
                            2. Service Recovery Strategies
                              1. Service Failure Response
                                1. Recovery Process Design
                                  1. Customer Retention Approaches
                                2. Software Quality Assurance
                                  1. Software Development Quality
                                    1. Requirements Quality Management
                                      1. Design Quality Assurance
                                        1. Code Quality Standards
                                          1. Testing Quality Processes
                                          2. Software Testing Methodologies
                                            1. Unit Testing Approaches
                                              1. Integration Testing Methods
                                                1. System Testing Procedures
                                                  1. Acceptance Testing Criteria
                                                  2. Software Process Improvement
                                                    1. Capability Maturity Model Integration
                                                      1. Process Assessment Methods
                                                        1. Improvement Planning
                                                          1. Implementation Strategies
                                                        2. Healthcare Quality Management
                                                          1. Patient Safety Systems
                                                            1. Error Prevention Strategies
                                                              1. Incident Reporting Systems
                                                                1. Safety Culture Development
                                                                2. Clinical Quality Improvement
                                                                  1. Evidence-Based Practice
                                                                    1. Clinical Pathway Development
                                                                      1. Outcome Measurement
                                                                      2. Healthcare Accreditation
                                                                        1. Accreditation Standards
                                                                          1. Compliance Requirements
                                                                            1. Continuous Improvement
                                                                          2. Supply Chain Quality Management
                                                                            1. Supply Chain Quality Systems
                                                                              1. Quality Requirements Flow-down
                                                                                1. Supplier Integration
                                                                                  1. Quality Assurance Processes
                                                                                  2. Traceability and Transparency
                                                                                    1. Product Traceability Systems
                                                                                      1. Supply Chain Visibility
                                                                                        1. Documentation Requirements
                                                                                        2. Global Supply Chain Challenges
                                                                                          1. Cultural Differences
                                                                                            1. Regulatory Variations
                                                                                              1. Communication Barriers
                                                                                                1. Risk Management

                                                                                            Previous

                                                                                            5. Quality System Implementation and Management

                                                                                            Go to top

                                                                                            Next

                                                                                            7. Future Directions in Quality Management