Quality Management

5.

Quality System Implementation and Management

5.1.

Strategic Quality Planning

5.1.1.

Quality Strategy Development

5.1.1.1.

Business Strategy Alignment

5.1.1.2.

Quality Vision Creation

5.1.1.3.

Strategic Objective Setting

5.1.2.

Quality Policy Formulation

5.1.2.1.

Policy Statement Development

5.1.2.2.

Communication Strategies

5.1.2.3.

Implementation Guidelines

5.1.3.

Quality Objective Deployment

5.1.3.1.

Goal Cascading Process

5.1.3.2.

Performance Measurement

5.1.3.3.

Review and Adjustment

5.2.

Leadership and Organizational Culture

5.2.1.

Management Commitment Demonstration

5.2.1.1.

Resource Allocation

5.2.1.2.

Personal Involvement

5.2.1.3.

Decision Support

5.2.2.

Quality Culture Development

5.2.2.1.

Cultural Assessment

5.2.2.2.

Change Management

5.2.2.3.

Employee Engagement

5.2.2.4.

Recognition Programs

5.2.3.

Training and Development

5.2.3.1.

Competency Requirements

5.2.3.2.

Training Program Design

5.2.3.3.

Skill Development

5.2.3.4.

Knowledge Transfer

5.3.

Supplier Quality Management

5.3.1.

Supplier Selection Process

5.3.1.1.

Qualification Criteria

5.3.1.2.

Evaluation Methods

5.3.1.3.

Performance Assessment

5.3.2.

Supplier Development Programs

5.3.2.1.

Capability Building

5.3.2.2.

Partnership Approaches

5.3.2.3.

Continuous Improvement

5.3.3.

Supplier Performance Monitoring

5.3.3.1.

Key Performance Indicators

5.3.3.2.

Scorecard Systems

5.3.3.3.

Corrective Action Processes

5.4.

Customer Focus and Satisfaction

5.4.1.

Customer Satisfaction Measurement

5.4.1.1.

Survey Design and Implementation

5.4.1.2.

Net Promoter Score Application

5.4.1.3.

Feedback System Development

5.4.1.4.

Focus Group Utilization

5.4.2.

Complaint Management

5.4.2.1.

Complaint Handling Process

5.4.2.2.

Root Cause Analysis

5.4.2.3.

Corrective Action Implementation

5.4.2.4.

Prevention Strategies

5.4.3.

Customer Loyalty Building

5.4.3.1.

Relationship Management

5.4.3.2.

5.4.3.3.

Service Excellence

5.5.

Quality Auditing Systems

5.5.1.

Audit Types and Applications

5.5.1.1.

Internal Audit Programs

5.5.1.2.

Supplier Audits

5.5.1.3.

Third-Party Audits

5.5.1.4.

Management System Audits

5.5.2.

Audit Process Management

5.5.2.1.

5.5.2.2.

Audit Execution

5.5.2.3.

Finding Documentation

5.5.2.4.

Corrective Action Follow-up

5.5.3.

Auditor Competence Development

5.5.3.1.

Qualification Requirements

5.5.3.2.

Training Programs

5.5.3.3.

Certification Processes

5.5.3.4.

Ethical Standards

5.6.

Performance Measurement and Benchmarking

5.6.1.

Quality Performance Indicators

5.6.1.1.

Defect Rate Metrics

5.6.1.2.

Process Yield Measurements

5.6.1.3.

Customer Satisfaction Indices

5.6.1.4.

Cost of Quality Tracking

5.6.2.

Benchmarking Methodologies

5.6.2.1.

Internal Benchmarking

5.6.2.2.

Competitive Benchmarking

5.6.2.3.

Functional Benchmarking

5.6.2.4.

Best Practice Identification

5.6.3.

Performance Improvement

5.6.3.1.

5.6.3.2.

Improvement Planning

5.6.3.3.

Implementation Monitoring

5.6.3.4.

Results Evaluation

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6. Quality Management in Specialized Contexts