Quality Management

  1. Statistical Process Control
    1. Understanding Process Variation
      1. Common Cause Variation
        1. Natural Process Variation
          1. System-Inherent Causes
            1. Predictable Patterns
            2. Special Cause Variation
              1. Assignable Causes
                1. Unpredictable Occurrences
                  1. Process Disruptions
                  2. Variation Sources and Impact
                    1. Material Variation
                      1. Method Variation
                        1. Machine Variation
                          1. Measurement Variation
                            1. Environmental Variation
                              1. Human Variation
                            2. Data Collection and Management
                              1. Types of Quality Data
                                1. Variables Data Characteristics
                                  1. Attributes Data Characteristics
                                    1. Discrete vs Continuous Data
                                    2. Sampling Methodologies
                                      1. Random Sampling Techniques
                                        1. Systematic Sampling Methods
                                          1. Stratified Sampling Approaches
                                            1. Cluster Sampling Applications
                                            2. Data Quality Assurance
                                              1. Data Accuracy Verification
                                                1. Data Completeness Checks
                                                  1. Data Consistency Validation
                                                    1. Measurement System Analysis
                                                  2. Control Chart Fundamentals
                                                    1. Control Chart Structure and Components
                                                      1. Center Line Calculation
                                                        1. Control Limit Determination
                                                          1. Data Point Plotting
                                                            1. Time Sequence Importance
                                                            2. Control Chart Interpretation
                                                              1. In-Control Process Indicators
                                                                1. Out-of-Control Signals
                                                                  1. Pattern Recognition
                                                                    1. Trend Analysis
                                                                      1. Cycle Identification
                                                                      2. Special Cause Detection Rules
                                                                        1. Single Point Beyond Control Limits
                                                                          1. Seven Consecutive Points on One Side
                                                                            1. Two of Three Points in Zone A
                                                                              1. Four of Five Points in Zone B
                                                                                1. Fifteen Consecutive Points in Zone C
                                                                              2. Variable Control Charts
                                                                                1. X-bar and R Charts
                                                                                  1. Average Chart Construction
                                                                                    1. Range Chart Development
                                                                                      1. Subgroup Size Considerations
                                                                                        1. Control Limit Calculations
                                                                                        2. X-bar and S Charts
                                                                                          1. Standard Deviation Chart Applications
                                                                                            1. When to Use S Charts
                                                                                              1. Calculation Methods
                                                                                              2. Individual and Moving Range Charts
                                                                                                1. Individual Measurements
                                                                                                  1. Moving Range Calculations
                                                                                                    1. Applications and Limitations
                                                                                                  2. Attribute Control Charts
                                                                                                    1. p-Chart for Proportion Defective
                                                                                                      1. Variable Sample Size Handling
                                                                                                        1. Control Limit Calculations
                                                                                                          1. Applications in Quality Control
                                                                                                          2. np-Chart for Number Defective
                                                                                                            1. Constant Sample Size Requirements
                                                                                                              1. Chart Construction
                                                                                                                1. Interpretation Guidelines
                                                                                                                2. c-Chart for Number of Defects
                                                                                                                  1. Constant Area of Opportunity
                                                                                                                    1. Poisson Distribution Basis
                                                                                                                      1. Control Limit Determination
                                                                                                                      2. u-Chart for Defects per Unit
                                                                                                                        1. Variable Area of Opportunity
                                                                                                                          1. Rate-Based Measurements
                                                                                                                            1. Chart Selection Criteria
                                                                                                                          2. Process Capability Analysis
                                                                                                                            1. Capability vs Control Concepts
                                                                                                                              1. Specification Limits vs Control Limits
                                                                                                                                1. Process Stability Requirements
                                                                                                                                  1. Capability Study Prerequisites
                                                                                                                                  2. Capability Indices
                                                                                                                                    1. Process Capability Index Cp
                                                                                                                                      1. Process Capability Ratio Cpk
                                                                                                                                        1. Process Performance Index Pp
                                                                                                                                          1. Process Performance Ratio Ppk
                                                                                                                                          2. Capability Interpretation
                                                                                                                                            1. Index Value Meanings
                                                                                                                                              1. Capability Classifications
                                                                                                                                                1. Improvement Priorities
                                                                                                                                                2. Capability Improvement Strategies
                                                                                                                                                  1. Centering Process Mean
                                                                                                                                                    1. Reducing Process Variation
                                                                                                                                                      1. Specification Limit Review

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                                                                                                                                                  2. Quality Management Philosophies and Frameworks

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                                                                                                                                                  4. Quality Tools and Techniques