Quality Management

  1. Quality Management Philosophies and Frameworks
    1. Total Quality Management
      1. Fundamental TQM Principles
        1. Customer-Centric Focus
          1. Total Employee Involvement
            1. Process-Centered Approach
              1. Integrated System Thinking
                1. Strategic Quality Deployment
                  1. Continuous Improvement Culture
                    1. Fact-Based Decision Making
                      1. Effective Communication Systems
                      2. Plan-Do-Check-Act Cycle
                        1. Planning Phase Activities
                          1. Implementation Phase Execution
                            1. Checking and Monitoring
                              1. Acting on Results
                                1. Cycle Integration and Repetition
                                2. TQM Implementation Strategies
                                  1. Leadership Commitment Requirements
                                    1. Cultural Transformation Process
                                      1. Employee Training and Development
                                        1. Process Improvement Methodologies
                                        2. TQM Benefits and Limitations
                                          1. Organizational Benefits
                                            1. Implementation Challenges
                                              1. Success Factors
                                                1. Common Failure Modes
                                              2. Six Sigma Methodology
                                                1. Six Sigma Fundamentals
                                                  1. Statistical Definition of Six Sigma
                                                    1. Defects Per Million Opportunities
                                                      1. Variation Reduction Focus
                                                        1. Voice of Customer Integration
                                                          1. Critical to Quality Identification
                                                          2. DMAIC Methodology
                                                            1. Define Phase Objectives
                                                              1. Measure Phase Activities
                                                                1. Analyze Phase Techniques
                                                                  1. Improve Phase Implementation
                                                                    1. Control Phase Sustainability
                                                                    2. DMADV Methodology
                                                                      1. Define Phase for New Processes
                                                                        1. Measure Phase for Design
                                                                          1. Analyze Phase for Requirements
                                                                            1. Design Phase Development
                                                                              1. Verify Phase Validation
                                                                              2. Six Sigma Organizational Structure
                                                                                1. Executive Champion Role
                                                                                  1. Master Black Belt Responsibilities
                                                                                    1. Black Belt Project Leadership
                                                                                      1. Green Belt Support Functions
                                                                                        1. Yellow Belt Participation
                                                                                          1. Team Member Contributions
                                                                                          2. Six Sigma Tools Integration
                                                                                            1. Statistical Analysis Tools
                                                                                              1. Process Mapping Techniques
                                                                                                1. Root Cause Analysis Methods
                                                                                                  1. Solution Implementation Tools
                                                                                                2. Lean Management Philosophy
                                                                                                  1. Core Lean Principles
                                                                                                    1. Value Definition from Customer Perspective
                                                                                                      1. Value Stream Identification
                                                                                                        1. Flow Creation and Optimization
                                                                                                          1. Pull System Establishment
                                                                                                            1. Perfection Pursuit
                                                                                                            2. Waste Elimination Framework
                                                                                                              1. Muda Identification and Elimination
                                                                                                                1. Mura Reduction Strategies
                                                                                                                  1. Muri Prevention Methods
                                                                                                                  2. Eight Wastes Classification
                                                                                                                    1. Defect Waste
                                                                                                                      1. Overproduction Waste
                                                                                                                        1. Waiting Waste
                                                                                                                          1. Non-Utilized Talent Waste
                                                                                                                            1. Transportation Waste
                                                                                                                              1. Inventory Waste
                                                                                                                                1. Motion Waste
                                                                                                                                  1. Extra-Processing Waste
                                                                                                                                  2. Lean Tools and Techniques
                                                                                                                                    1. Value Stream Mapping Process
                                                                                                                                      1. 5S Workplace Organization
                                                                                                                                        1. Kanban Pull Systems
                                                                                                                                          1. Just-in-Time Production
                                                                                                                                            1. Kaizen Improvement Events
                                                                                                                                              1. Standard Work Development
                                                                                                                                              2. Lean Implementation Challenges
                                                                                                                                                1. Cultural Resistance Management
                                                                                                                                                  1. Sustaining Improvements
                                                                                                                                                    1. Leadership Support Requirements
                                                                                                                                                      1. Employee Engagement Strategies
                                                                                                                                                    2. ISO Quality Management Standards
                                                                                                                                                      1. ISO 9000 Standards Family
                                                                                                                                                        1. ISO 9000 Fundamentals and Vocabulary
                                                                                                                                                          1. ISO 9001 Requirements Standard
                                                                                                                                                            1. ISO 9004 Performance Improvement
                                                                                                                                                            2. Quality Management Principles
                                                                                                                                                              1. Customer Focus Principle
                                                                                                                                                                1. Leadership Principle
                                                                                                                                                                  1. Engagement of People Principle
                                                                                                                                                                    1. Process Approach Principle
                                                                                                                                                                      1. Improvement Principle
                                                                                                                                                                        1. Evidence-Based Decision Making Principle
                                                                                                                                                                          1. Relationship Management Principle
                                                                                                                                                                          2. ISO 9001 Certification Process
                                                                                                                                                                            1. Gap Analysis and Preparation
                                                                                                                                                                              1. Documentation Development
                                                                                                                                                                                1. System Implementation
                                                                                                                                                                                  1. Internal Audit Execution
                                                                                                                                                                                    1. Certification Audit Process
                                                                                                                                                                                      1. Surveillance and Maintenance
                                                                                                                                                                                        1. Recertification Requirements
                                                                                                                                                                                        2. Benefits and Limitations of ISO Certification
                                                                                                                                                                                          1. Organizational Benefits
                                                                                                                                                                                            1. Market Advantages
                                                                                                                                                                                              1. Implementation Costs
                                                                                                                                                                                                1. Bureaucracy Concerns
                                                                                                                                                                                              2. Quality Excellence Models
                                                                                                                                                                                                1. Deming Prize Framework
                                                                                                                                                                                                  1. Assessment Criteria
                                                                                                                                                                                                    1. Evaluation Process
                                                                                                                                                                                                      1. Organizational Impact
                                                                                                                                                                                                        1. Global Recognition
                                                                                                                                                                                                        2. Malcolm Baldrige National Quality Award
                                                                                                                                                                                                          1. Performance Excellence Criteria
                                                                                                                                                                                                            1. Leadership Category
                                                                                                                                                                                                              1. Strategy Category
                                                                                                                                                                                                                1. Customers Category
                                                                                                                                                                                                                  1. Measurement and Analysis Category
                                                                                                                                                                                                                    1. Workforce Category
                                                                                                                                                                                                                      1. Operations Category
                                                                                                                                                                                                                        1. Results Category
                                                                                                                                                                                                                          1. Scoring and Feedback Process
                                                                                                                                                                                                                          2. European Foundation for Quality Management Model
                                                                                                                                                                                                                            1. Fundamental Excellence Concepts
                                                                                                                                                                                                                              1. Enabler Criteria
                                                                                                                                                                                                                                1. Results Criteria
                                                                                                                                                                                                                                  1. RADAR Assessment Logic
                                                                                                                                                                                                                                    1. Self-Assessment Process

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                                                                                                                                                                                                                                1. Introduction to Quality Management

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                                                                                                                                                                                                                                3. Statistical Process Control