Project Communication Management

  1. Stakeholder Communication Management
    1. Stakeholder Identification and Analysis
      1. Stakeholder Identification Techniques
        1. Brainstorming
          1. Interviews
            1. Questionnaires
              1. Document Analysis
              2. Stakeholder Analysis Methods
                1. Power/Interest Grid
                  1. Power/Influence Grid
                    1. Influence/Impact Grid
                      1. Salience Model
                      2. Stakeholder Categorization
                        1. Internal vs External Stakeholders
                          1. Primary vs Secondary Stakeholders
                            1. Key Stakeholders Identification
                            2. Stakeholder Prioritization
                              1. Priority Ranking Methods
                                1. Resource Allocation Considerations
                                  1. Communication Effort Distribution
                                2. Stakeholder Engagement Strategies
                                  1. Engagement Level Assessment
                                    1. Unaware Stakeholders
                                      1. Resistant Stakeholders
                                        1. Neutral Stakeholders
                                          1. Supportive Stakeholders
                                            1. Leading Stakeholders
                                            2. Engagement Strategy Development
                                              1. Current vs Desired Engagement
                                                1. Engagement Tactics
                                                  1. Engagement Timeline
                                                  2. Managing Stakeholder Expectations
                                                    1. Expectation Setting
                                                      1. Expectation Documentation
                                                        1. Expectation Monitoring
                                                          1. Expectation Adjustment
                                                        2. Tailored Communication Approaches
                                                          1. Stakeholder-Specific Communication Plans
                                                            1. Individual Communication Preferences
                                                              1. Group Communication Strategies
                                                                1. Organizational Communication Protocols
                                                                2. Message Customization
                                                                  1. Content Adaptation
                                                                    1. Language Adjustment
                                                                      1. Technical Level Modification
                                                                      2. Channel Selection by Stakeholder
                                                                        1. Preferred Communication Channels
                                                                          1. Channel Accessibility
                                                                            1. Channel Effectiveness
                                                                            2. Communication Frequency Optimization
                                                                              1. Stakeholder Information Needs
                                                                                1. Communication Timing
                                                                                  1. Update Schedules
                                                                                2. Stakeholder Communication Issues Management
                                                                                  1. Issue Identification
                                                                                    1. Communication Breakdowns
                                                                                      1. Misunderstandings
                                                                                        1. Information Gaps
                                                                                        2. Issue Resolution Processes
                                                                                          1. Root Cause Analysis
                                                                                            1. Resolution Planning
                                                                                              1. Implementation Monitoring
                                                                                              2. Conflict Resolution
                                                                                                1. Conflict Sources
                                                                                                  1. Resolution Techniques
                                                                                                    1. Mediation Processes
                                                                                                    2. Escalation Management
                                                                                                      1. Escalation Triggers
                                                                                                        1. Escalation Procedures
                                                                                                          1. Authority Levels

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                                                                                                      5. Monitor Communications

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                                                                                                      7. Communication in Diverse Project Environments