Project Communication Management

  1. Plan Communications Management
    1. Purpose and Objectives
      1. Aligning Communication with Project Goals
        1. Supporting Stakeholder Engagement
          1. Establishing Communication Framework
            1. Preventing Communication Issues
            2. Inputs to Communications Planning
              1. Project Charter
                1. Project Purpose
                  1. High-Level Requirements
                    1. Stakeholder List
                      1. Success Criteria
                      2. Project Management Plan
                        1. Scope Management Plan
                          1. Schedule Management Plan
                            1. Cost Management Plan
                              1. Quality Management Plan
                                1. Resource Management Plan
                                  1. Risk Management Plan
                                    1. Stakeholder Engagement Plan
                                    2. Project Documents
                                      1. Stakeholder Register
                                        1. Requirements Documentation
                                          1. Risk Register
                                          2. Enterprise Environmental Factors
                                            1. Organizational Culture
                                              1. Geographic Distribution
                                                1. Technology Infrastructure
                                                  1. Industry Standards
                                                    1. Government Regulations
                                                    2. Organizational Process Assets
                                                      1. Historical Information
                                                        1. Lessons Learned
                                                          1. Templates and Guidelines
                                                            1. Communication Policies
                                                              1. Organizational Standards
                                                            2. Tools and Techniques for Communications Planning
                                                              1. Communication Requirements Analysis
                                                                1. Stakeholder Information Needs Assessment
                                                                  1. Communication Frequency Determination
                                                                    1. Communication Format Requirements
                                                                      1. Communication Channel Mapping
                                                                        1. Information Flow Analysis
                                                                        2. Communication Technology Assessment
                                                                          1. Technology Selection Criteria
                                                                            1. Project Complexity Factors
                                                                              1. Team Size Considerations
                                                                                1. Geographic Distribution Impact
                                                                                  1. Security Requirements
                                                                                    1. Budget Constraints
                                                                                    2. Urgency Requirements
                                                                                      1. Project Environment Factors
                                                                                        1. Sensitivity and Confidentiality Needs
                                                                                          1. Technology Maturity Assessment
                                                                                          2. Communication Models Selection
                                                                                            1. Basic Sender-Receiver Model Application
                                                                                              1. Interactive Communication Model Use
                                                                                                1. Cross-Cultural Communication Considerations
                                                                                                  1. Model Effectiveness Evaluation
                                                                                                  2. Communication Methods Analysis
                                                                                                    1. Interactive Communication Methods
                                                                                                      1. Face-to-Face Meetings
                                                                                                        1. Phone Calls
                                                                                                          1. Video Conferences
                                                                                                            1. Workshops
                                                                                                              1. Brainstorming Sessions
                                                                                                              2. Push Communication Methods
                                                                                                                1. Emails
                                                                                                                  1. Memos
                                                                                                                    1. Reports
                                                                                                                      1. Newsletters
                                                                                                                        1. Announcements
                                                                                                                        2. Pull Communication Methods
                                                                                                                          1. Intranet Portals
                                                                                                                            1. Knowledge Repositories
                                                                                                                              1. Databases
                                                                                                                                1. Websites
                                                                                                                                  1. Document Libraries
                                                                                                                                2. Expert Judgment
                                                                                                                                  1. Data Representation
                                                                                                                                    1. Stakeholder Engagement Assessment Matrix
                                                                                                                                      1. Communication Flow Diagrams
                                                                                                                                      2. Meetings
                                                                                                                                      3. Outputs of Communications Planning
                                                                                                                                        1. Communications Management Plan
                                                                                                                                          1. Stakeholder Communication Requirements
                                                                                                                                            1. Information to be Communicated
                                                                                                                                              1. Content Specifications
                                                                                                                                                1. Format Requirements
                                                                                                                                                  1. Level of Detail
                                                                                                                                                    1. Quality Standards
                                                                                                                                                    2. Communication Responsibilities
                                                                                                                                                      1. Information Providers
                                                                                                                                                        1. Information Recipients
                                                                                                                                                          1. Communication Coordinators
                                                                                                                                                          2. Communication Methods and Technologies
                                                                                                                                                            1. Primary Communication Channels
                                                                                                                                                              1. Backup Communication Channels
                                                                                                                                                                1. Technology Specifications
                                                                                                                                                                2. Communication Frequency and Timing
                                                                                                                                                                  1. Regular Communication Schedule
                                                                                                                                                                    1. Ad-hoc Communication Triggers
                                                                                                                                                                      1. Milestone Communications
                                                                                                                                                                      2. Escalation Procedures
                                                                                                                                                                        1. Escalation Triggers
                                                                                                                                                                          1. Escalation Paths
                                                                                                                                                                            1. Escalation Timeframes
                                                                                                                                                                            2. Communication Plan Updates Process
                                                                                                                                                                              1. Glossary of Common Terminology
                                                                                                                                                                                1. Communication Templates
                                                                                                                                                                                  1. Approval Requirements
                                                                                                                                                                                  2. Project Management Plan Updates
                                                                                                                                                                                    1. Project Documents Updates

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                                                                                                                                                                                  2. Project Communication Management Framework

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                                                                                                                                                                                  4. Manage Communications