Project Communication Management

  1. Monitor Communications
    1. Purpose and Objectives
      1. Ensuring Communication Effectiveness
        1. Identifying Communication Issues
          1. Optimizing Information Flow
            1. Measuring Communication Performance
            2. Communication Monitoring Activities
              1. Communication Channel Assessment
                1. Channel Utilization Analysis
                  1. Channel Effectiveness Evaluation
                    1. Channel Performance Metrics
                    2. Stakeholder Satisfaction Monitoring
                      1. Satisfaction Surveys
                        1. Feedback Analysis
                          1. Engagement Level Assessment
                          2. Information Flow Analysis
                            1. Communication Gap Identification
                              1. Information Overlap Detection
                                1. Flow Efficiency Measurement
                                2. Communication Quality Assessment
                                  1. Message Clarity Evaluation
                                    1. Information Accuracy Verification
                                      1. Timeliness Assessment
                                    2. Inputs to Monitoring Communications
                                      1. Project Management Plan
                                        1. Communications Management Plan
                                          1. Stakeholder Engagement Plan
                                          2. Project Documents
                                            1. Issue Log
                                              1. Lessons Learned Register
                                                1. Project Communications
                                                  1. Stakeholder Register
                                                  2. Work Performance Data
                                                    1. Enterprise Environmental Factors
                                                      1. Organizational Process Assets
                                                      2. Tools and Techniques for Monitoring Communications
                                                        1. Expert Judgment
                                                          1. Project Management Information System
                                                            1. Data Representation
                                                              1. Stakeholder Engagement Assessment Matrix
                                                                1. Communication Effectiveness Charts
                                                                2. Interpersonal and Team Skills
                                                                  1. Active Listening
                                                                    1. Leadership
                                                                      1. Networking
                                                                        1. Political Awareness
                                                                        2. Meetings
                                                                          1. Data Analysis
                                                                            1. Performance Reviews
                                                                              1. Variance Analysis
                                                                                1. Trend Analysis
                                                                                  1. Root Cause Analysis
                                                                                2. Outputs of Monitoring Communications
                                                                                  1. Work Performance Information
                                                                                    1. Change Requests
                                                                                      1. Project Management Plan Updates
                                                                                        1. Project Documents Updates

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                                                                                      4. Manage Communications

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                                                                                      6. Stakeholder Communication Management