Human Resource Development and Management

  1. Employee and Labor Relations
    1. Employee Engagement and Motivation
      1. Employee Engagement Concepts
        1. Engagement Drivers
          1. Engagement Models
            1. Engagement vs. Satisfaction
            2. Measuring Employee Engagement
              1. Engagement Surveys
                1. Pulse Surveys
                  1. Focus Groups
                    1. Stay Interviews
                    2. Engagement Strategies
                      1. Recognition Programs
                        1. Communication Initiatives
                          1. Empowerment Strategies
                            1. Work Environment Improvements
                            2. Motivation in the Workplace
                              1. Intrinsic Motivation Factors
                                1. Extrinsic Motivation Factors
                                  1. Motivational Theories Application
                                2. Communication and Employee Voice
                                  1. Internal Communication Systems
                                    1. Upward Communication
                                      1. Downward Communication
                                        1. Lateral Communication
                                          1. Diagonal Communication
                                          2. Employee Feedback Mechanisms
                                            1. Suggestion Systems
                                              1. Open Door Policies
                                                1. Employee Surveys
                                                  1. Town Hall Meetings
                                                  2. Employee Participation Programs
                                                    1. Quality Circles
                                                      1. Employee Committees
                                                        1. Joint Labor-Management Committees
                                                      2. Employee Recognition and Rewards
                                                        1. Recognition Program Design
                                                          1. Types of Recognition
                                                            1. Formal Recognition
                                                              1. Informal Recognition
                                                                1. Peer-to-Peer Recognition
                                                                  1. Service Awards
                                                                  2. Non-Monetary Rewards
                                                                    1. Recognition Program Implementation
                                                                      1. Measuring Recognition Effectiveness
                                                                      2. Employee Conduct and Discipline
                                                                        1. Workplace Policies and Procedures
                                                                          1. Code of Conduct Development
                                                                            1. Progressive Discipline Process
                                                                              1. Verbal Warnings
                                                                                1. Written Warnings
                                                                                  1. Suspension
                                                                                    1. Termination
                                                                                    2. Documentation and Record-Keeping
                                                                                      1. Disciplinary Interview Techniques
                                                                                        1. Alternative Discipline Approaches
                                                                                        2. Grievance Management
                                                                                          1. Grievance Procedures
                                                                                            1. Grievance Investigation Process
                                                                                              1. Mediation and Alternative Dispute Resolution
                                                                                                1. Arbitration Processes
                                                                                                  1. Grievance Prevention Strategies
                                                                                                  2. Labor Relations and Collective Bargaining
                                                                                                    1. Union Organizing Process
                                                                                                      1. Organizing Campaigns
                                                                                                        1. Election Procedures
                                                                                                          1. Employer and Employee Rights
                                                                                                            1. Union Avoidance Strategies
                                                                                                            2. Collective Bargaining Process
                                                                                                              1. Bargaining Preparation
                                                                                                                1. Negotiation Strategies
                                                                                                                  1. Contract Terms and Conditions
                                                                                                                    1. Impasse Resolution
                                                                                                                    2. Contract Administration
                                                                                                                      1. Contract Interpretation
                                                                                                                        1. Grievance Handling
                                                                                                                          1. Labor-Management Cooperation
                                                                                                                        2. Employee Separation Management
                                                                                                                          1. Voluntary Turnover Management
                                                                                                                            1. Resignation Procedures
                                                                                                                              1. Exit Interviews
                                                                                                                                1. Knowledge Transfer
                                                                                                                                  1. Alumni Networks
                                                                                                                                  2. Involuntary Termination
                                                                                                                                    1. Termination Procedures
                                                                                                                                      1. Severance Packages
                                                                                                                                        1. Outplacement Services
                                                                                                                                        2. Layoffs and Downsizing
                                                                                                                                          1. Workforce Reduction Planning
                                                                                                                                            1. Selection Criteria
                                                                                                                                              1. WARN Act Compliance
                                                                                                                                                1. Survivor Support
                                                                                                                                                2. Turnover Analysis
                                                                                                                                                  1. Turnover Metrics
                                                                                                                                                    1. Cost of Turnover
                                                                                                                                                      1. Retention Strategies

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                                                                                                                                                  7. Organizational Development