Human Resource Development and Management

  1. Performance Management
    1. Performance Management System Design
      1. Performance Management Philosophy
        1. System Components and Integration
          1. Alignment with Organizational Strategy
            1. Performance Standards Development
            2. Performance Management Cycle
              1. Planning and Goal Setting
                1. SMART Goals Framework
                  1. Cascading Organizational Goals
                    1. Individual Development Planning
                    2. Ongoing Performance Management
                      1. Continuous Feedback
                        1. Regular Check-ins
                          1. Coaching and Support
                            1. Performance Monitoring
                            2. Formal Performance Reviews
                              1. Review Preparation
                                1. Review Meetings
                                  1. Documentation Requirements
                                  2. Performance Improvement and Development
                                    1. Development Planning
                                      1. Performance Improvement Plans
                                        1. Career Planning Integration
                                      2. Performance Appraisal Methods
                                        1. Traditional Rating Methods
                                          1. Graphic Rating Scales
                                            1. Checklist Methods
                                              1. Forced Choice Methods
                                              2. Modern Appraisal Approaches
                                                1. Behaviorally Anchored Rating Scales
                                                  1. Management by Objectives
                                                    1. Competency-Based Assessments
                                                    2. Multi-Source Feedback
                                                      1. 360-Degree Feedback
                                                        1. Upward Feedback
                                                          1. Peer Assessment
                                                            1. Customer Feedback
                                                            2. Self-Assessment Methods
                                                              1. Ranking and Forced Distribution
                                                              2. Conducting Effective Performance Reviews
                                                                1. Preparation for Reviews
                                                                  1. Data Collection
                                                                    1. Documentation Review
                                                                      1. Goal Assessment
                                                                      2. Review Meeting Management
                                                                        1. Creating Supportive Environment
                                                                          1. Providing Constructive Feedback
                                                                            1. Active Listening Techniques
                                                                              1. Two-Way Communication
                                                                              2. Difficult Performance Conversations
                                                                                1. Addressing Poor Performance
                                                                                  1. Managing Defensive Reactions
                                                                                    1. Conflict Resolution
                                                                                    2. Post-Review Follow-up
                                                                                      1. Action Plan Development
                                                                                        1. Progress Monitoring
                                                                                          1. Support Provision
                                                                                        2. Performance-Based Decision Making
                                                                                          1. Merit-Based Compensation
                                                                                            1. Promotion and Advancement
                                                                                              1. Training and Development Needs
                                                                                                1. Succession Planning Integration
                                                                                                  1. Disciplinary Actions

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                                                                                                3. Compensation and Benefits Administration

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                                                                                                5. Human Resource Development