Business Management

  1. Controlling
    1. Fundamentals of Control
      1. The Nature of Control
        1. Control Definition
          1. Control Purpose
            1. Control vs. Coordination
            2. The Control Process
              1. Establishing Performance Standards
                1. Quantitative Standards
                  1. Qualitative Standards
                    1. Benchmarking
                    2. Measuring Actual Performance
                      1. Performance Measurement Methods
                        1. Data Collection
                          1. Performance Indicators
                          2. Comparing Performance to Standards
                            1. Variance Analysis
                              1. Acceptable Ranges
                                1. Significance Assessment
                                2. Taking Corrective Action
                                  1. Immediate Corrective Action
                                    1. Basic Corrective Action
                                      1. Revision of Standards
                                    2. Types of Control
                                      1. Timing Classification
                                        1. Feedforward Control
                                          1. Prevention Focus
                                            1. Input Control
                                              1. Anticipatory Action
                                              2. Concurrent Control
                                                1. Real-Time Monitoring
                                                  1. Process Control
                                                    1. Immediate Correction
                                                    2. Feedback Control
                                                      1. Post-Action Review
                                                        1. Output Control
                                                          1. Learning Focus
                                                        2. Level Classification
                                                          1. Strategic Control
                                                            1. Tactical Control
                                                              1. Operational Control
                                                            2. Control System Characteristics
                                                              1. Accuracy
                                                                1. Timeliness
                                                                  1. Economy
                                                                    1. Flexibility
                                                                      1. Understandability
                                                                        1. Reasonable Criteria
                                                                      2. Areas of Organizational Control
                                                                        1. Financial Control
                                                                          1. Budgetary Control
                                                                            1. Budget Preparation
                                                                              1. Budget Types
                                                                                1. Operating Budgets
                                                                                  1. Capital Budgets
                                                                                    1. Cash Budgets
                                                                                    2. Budget Variance Analysis
                                                                                    3. Financial Statement Analysis
                                                                                      1. Income Statement Analysis
                                                                                        1. Balance Sheet Analysis
                                                                                          1. Cash Flow Analysis
                                                                                          2. Financial Ratio Analysis
                                                                                            1. Liquidity Ratios
                                                                                              1. Activity Ratios
                                                                                                1. Debt Ratios
                                                                                                  1. Profitability Ratios
                                                                                                  2. Cost Control
                                                                                                    1. Cost Classification
                                                                                                      1. Cost Reduction Strategies
                                                                                                        1. Activity-Based Costing
                                                                                                      2. Operations Control
                                                                                                        1. Quality Control
                                                                                                          1. Quality Standards
                                                                                                            1. Quality Measurement
                                                                                                              1. Quality Improvement
                                                                                                              2. Inventory Control
                                                                                                                1. Inventory Management Systems
                                                                                                                  1. Economic Order Quantity
                                                                                                                    1. Just-in-Time Systems
                                                                                                                    2. Production Control
                                                                                                                      1. Production Planning
                                                                                                                        1. Scheduling
                                                                                                                          1. Capacity Management
                                                                                                                        2. Information Control
                                                                                                                          1. Management Information Systems
                                                                                                                            1. Data Processing
                                                                                                                              1. Information Reporting
                                                                                                                                1. Decision Support
                                                                                                                                2. Information Security
                                                                                                                                  1. Data Protection
                                                                                                                                    1. Access Control
                                                                                                                                      1. Cybersecurity Measures
                                                                                                                                    2. Human Resource Control
                                                                                                                                      1. Performance Management
                                                                                                                                        1. Performance Standards
                                                                                                                                          1. Performance Appraisal
                                                                                                                                            1. Performance Improvement
                                                                                                                                            2. Behavioral Control
                                                                                                                                              1. Policies and Procedures
                                                                                                                                                1. Code of Conduct
                                                                                                                                                  1. Disciplinary Actions
                                                                                                                                              2. Control Tools and Techniques
                                                                                                                                                1. Traditional Control Tools
                                                                                                                                                  1. Statistical Process Control
                                                                                                                                                    1. Control Charts
                                                                                                                                                      1. Statistical Sampling
                                                                                                                                                        1. Process Capability
                                                                                                                                                        2. Break-Even Analysis
                                                                                                                                                          1. Fixed Costs
                                                                                                                                                            1. Variable Costs
                                                                                                                                                              1. Break-Even Point
                                                                                                                                                              2. Network Analysis
                                                                                                                                                                1. PERT Charts
                                                                                                                                                                  1. Critical Path Method
                                                                                                                                                                    1. Project Control
                                                                                                                                                                  2. Contemporary Control Tools
                                                                                                                                                                    1. Balanced Scorecard
                                                                                                                                                                      1. Financial Perspective
                                                                                                                                                                        1. Revenue Growth
                                                                                                                                                                          1. Cost Management
                                                                                                                                                                            1. Asset Utilization
                                                                                                                                                                            2. Customer Perspective
                                                                                                                                                                              1. Customer Satisfaction
                                                                                                                                                                                1. Customer Retention
                                                                                                                                                                                  1. Market Share
                                                                                                                                                                                  2. Internal Process Perspective
                                                                                                                                                                                    1. Process Quality
                                                                                                                                                                                      1. Process Efficiency
                                                                                                                                                                                        1. Innovation
                                                                                                                                                                                        2. Learning and Growth Perspective
                                                                                                                                                                                          1. Employee Capabilities
                                                                                                                                                                                            1. Information Systems
                                                                                                                                                                                              1. Organizational Culture
                                                                                                                                                                                            2. Economic Value Added (EVA)
                                                                                                                                                                                              1. Capital Cost
                                                                                                                                                                                                1. Economic Profit
                                                                                                                                                                                                  1. Value Creation
                                                                                                                                                                                                  2. Activity-Based Management
                                                                                                                                                                                                    1. Activity Analysis
                                                                                                                                                                                                      1. Cost Driver Identification
                                                                                                                                                                                                        1. Process Improvement
                                                                                                                                                                                                      2. Quality Management Systems
                                                                                                                                                                                                        1. Total Quality Management
                                                                                                                                                                                                          1. Customer Focus
                                                                                                                                                                                                            1. Total Employee Involvement
                                                                                                                                                                                                              1. Continuous Improvement
                                                                                                                                                                                                                1. Integrated System
                                                                                                                                                                                                                  1. Strategic Approach
                                                                                                                                                                                                                    1. Decision Making Based on Facts
                                                                                                                                                                                                                      1. Communications
                                                                                                                                                                                                                      2. Six Sigma
                                                                                                                                                                                                                        1. DMAIC Methodology
                                                                                                                                                                                                                          1. Define
                                                                                                                                                                                                                            1. Measure
                                                                                                                                                                                                                              1. Analyze
                                                                                                                                                                                                                                1. Improve
                                                                                                                                                                                                                                  1. Control
                                                                                                                                                                                                                                  2. Statistical Tools
                                                                                                                                                                                                                                    1. Defect Reduction
                                                                                                                                                                                                                                    2. ISO Quality Standards
                                                                                                                                                                                                                                      1. ISO 9000 Series
                                                                                                                                                                                                                                        1. Quality Management Principles
                                                                                                                                                                                                                                          1. Certification Process
                                                                                                                                                                                                                                        2. Benchmarking
                                                                                                                                                                                                                                          1. Types of Benchmarking
                                                                                                                                                                                                                                            1. Internal Benchmarking
                                                                                                                                                                                                                                              1. Competitive Benchmarking
                                                                                                                                                                                                                                                1. Functional Benchmarking
                                                                                                                                                                                                                                                  1. Generic Benchmarking
                                                                                                                                                                                                                                                  2. Benchmarking Process
                                                                                                                                                                                                                                                    1. Planning Phase
                                                                                                                                                                                                                                                      1. Analysis Phase
                                                                                                                                                                                                                                                        1. Integration Phase
                                                                                                                                                                                                                                                          1. Action Phase

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                                                                                                                                                                                                                                                    7. Functional Areas of Management