Business Management

  1. Leading
    1. Leadership Fundamentals
      1. Leadership vs. Management
        1. Leadership Characteristics
          1. Management Characteristics
            1. Complementary Roles
              1. Situational Requirements
              2. Sources of Leader Power
                1. Formal Power
                  1. Legitimate Power
                    1. Reward Power
                      1. Coercive Power
                      2. Personal Power
                        1. Expert Power
                          1. Referent Power
                            1. Information Power
                          2. Leadership Effectiveness
                            1. Leader Traits
                              1. Leader Behaviors
                                1. Situational Factors
                              2. Leadership Theories
                                1. Early Leadership Theories
                                  1. Trait Theories
                                    1. Physical Traits
                                      1. Personality Traits
                                        1. Ability Traits
                                          1. Limitations of Trait Approach
                                          2. Behavioral Theories
                                            1. Ohio State Studies
                                              1. Initiating Structure
                                                1. Consideration
                                                2. University of Michigan Studies
                                                  1. Employee-Oriented Leaders
                                                    1. Production-Oriented Leaders
                                                    2. Managerial Grid
                                                      1. Concern for People
                                                        1. Concern for Production
                                                          1. Leadership Styles
                                                      2. Contingency Leadership Theories
                                                        1. Fiedler's Contingency Model
                                                          1. Least Preferred Coworker (LPC)
                                                            1. Situational Variables
                                                              1. Leader-Member Relations
                                                                1. Task Structure
                                                                  1. Position Power
                                                                  2. Leadership Effectiveness
                                                                  3. Hersey-Blanchard Situational Leadership
                                                                    1. Follower Readiness
                                                                      1. Leadership Styles
                                                                        1. Telling
                                                                          1. Selling
                                                                            1. Participating
                                                                              1. Delegating
                                                                            2. Path-Goal Theory
                                                                              1. Leader Behaviors
                                                                                1. Directive Leadership
                                                                                  1. Supportive Leadership
                                                                                    1. Participative Leadership
                                                                                      1. Achievement-Oriented Leadership
                                                                                      2. Situational Factors
                                                                                        1. Motivation Process
                                                                                        2. Leader-Member Exchange Theory
                                                                                          1. In-Group Members
                                                                                            1. Out-Group Members
                                                                                              1. Relationship Development
                                                                                            2. Contemporary Leadership Theories
                                                                                              1. Transformational Leadership
                                                                                                1. Idealized Influence
                                                                                                  1. Inspirational Motivation
                                                                                                    1. Intellectual Stimulation
                                                                                                      1. Individualized Consideration
                                                                                                      2. Transactional Leadership
                                                                                                        1. Contingent Reward
                                                                                                          1. Management by Exception
                                                                                                            1. Laissez-Faire Leadership
                                                                                                            2. Charismatic Leadership
                                                                                                              1. Vision Articulation
                                                                                                                1. Personal Risk Taking
                                                                                                                  1. Environmental Sensitivity
                                                                                                                    1. Follower Needs
                                                                                                                    2. Authentic Leadership
                                                                                                                      1. Self-Awareness
                                                                                                                        1. Relational Transparency
                                                                                                                          1. Balanced Processing
                                                                                                                            1. Moral Perspective
                                                                                                                            2. Servant Leadership
                                                                                                                              1. Service Orientation
                                                                                                                                1. Follower Development
                                                                                                                                  1. Stewardship
                                                                                                                                    1. Community Building
                                                                                                                                2. Motivation
                                                                                                                                  1. Understanding Motivation
                                                                                                                                    1. Motivation Process
                                                                                                                                      1. Intrinsic vs. Extrinsic Motivation
                                                                                                                                        1. Motivation Theories Classification
                                                                                                                                        2. Content Theories of Motivation
                                                                                                                                          1. Maslow's Hierarchy of Needs
                                                                                                                                            1. Physiological Needs
                                                                                                                                              1. Safety Needs
                                                                                                                                                1. Social Needs
                                                                                                                                                  1. Esteem Needs
                                                                                                                                                    1. Self-Actualization Needs
                                                                                                                                                      1. Theory Applications
                                                                                                                                                        1. Theory Limitations
                                                                                                                                                        2. Herzberg's Two-Factor Theory
                                                                                                                                                          1. Hygiene Factors
                                                                                                                                                            1. Company Policy
                                                                                                                                                              1. Supervision
                                                                                                                                                                1. Working Conditions
                                                                                                                                                                  1. Salary
                                                                                                                                                                  2. Motivator Factors
                                                                                                                                                                    1. Achievement
                                                                                                                                                                      1. Recognition
                                                                                                                                                                        1. Work Itself
                                                                                                                                                                          1. Responsibility
                                                                                                                                                                            1. Advancement
                                                                                                                                                                            2. Theory Applications
                                                                                                                                                                            3. McClelland's Three-Needs Theory
                                                                                                                                                                              1. Need for Achievement
                                                                                                                                                                                1. Need for Power
                                                                                                                                                                                  1. Need for Affiliation
                                                                                                                                                                                    1. Managerial Implications
                                                                                                                                                                                  2. Process Theories of Motivation
                                                                                                                                                                                    1. Expectancy Theory
                                                                                                                                                                                      1. Expectancy
                                                                                                                                                                                        1. Instrumentality
                                                                                                                                                                                          1. Valence
                                                                                                                                                                                            1. Motivation Force
                                                                                                                                                                                              1. Managerial Applications
                                                                                                                                                                                              2. Equity Theory
                                                                                                                                                                                                1. Input-Output Ratios
                                                                                                                                                                                                  1. Comparison Process
                                                                                                                                                                                                    1. Equity Restoration
                                                                                                                                                                                                      1. Managerial Implications
                                                                                                                                                                                                      2. Goal-Setting Theory
                                                                                                                                                                                                        1. Goal Characteristics
                                                                                                                                                                                                          1. Specificity
                                                                                                                                                                                                            1. Difficulty
                                                                                                                                                                                                              1. Acceptance
                                                                                                                                                                                                                1. Feedback
                                                                                                                                                                                                                2. Goal-Setting Process
                                                                                                                                                                                                                  1. Management by Objectives (MBO)
                                                                                                                                                                                                                3. Contemporary Motivation Approaches
                                                                                                                                                                                                                  1. Job Design Theory
                                                                                                                                                                                                                    1. Job Characteristics Model
                                                                                                                                                                                                                      1. Skill Variety
                                                                                                                                                                                                                        1. Task Identity
                                                                                                                                                                                                                          1. Task Significance
                                                                                                                                                                                                                            1. Autonomy
                                                                                                                                                                                                                              1. Feedback
                                                                                                                                                                                                                              2. Job Enrichment
                                                                                                                                                                                                                                1. Job Rotation
                                                                                                                                                                                                                                  1. Job Enlargement
                                                                                                                                                                                                                                  2. Self-Determination Theory
                                                                                                                                                                                                                                    1. Autonomy
                                                                                                                                                                                                                                      1. Competence
                                                                                                                                                                                                                                        1. Relatedness
                                                                                                                                                                                                                                        2. Employee Recognition Programs
                                                                                                                                                                                                                                          1. Flexible Work Arrangements
                                                                                                                                                                                                                                        3. Communication
                                                                                                                                                                                                                                          1. Communication Process
                                                                                                                                                                                                                                            1. Communication Elements
                                                                                                                                                                                                                                              1. Sender
                                                                                                                                                                                                                                                1. Message
                                                                                                                                                                                                                                                  1. Encoding
                                                                                                                                                                                                                                                    1. Channel
                                                                                                                                                                                                                                                      1. Receiver
                                                                                                                                                                                                                                                        1. Decoding
                                                                                                                                                                                                                                                          1. Feedback
                                                                                                                                                                                                                                                            1. Noise
                                                                                                                                                                                                                                                          2. Types of Communication
                                                                                                                                                                                                                                                            1. Verbal Communication
                                                                                                                                                                                                                                                              1. Oral Communication
                                                                                                                                                                                                                                                                1. Written Communication
                                                                                                                                                                                                                                                                  1. Advantages and Disadvantages
                                                                                                                                                                                                                                                                  2. Nonverbal Communication
                                                                                                                                                                                                                                                                    1. Body Language
                                                                                                                                                                                                                                                                      1. Facial Expressions
                                                                                                                                                                                                                                                                        1. Voice Tone
                                                                                                                                                                                                                                                                          1. Personal Space
                                                                                                                                                                                                                                                                        2. Communication Channels
                                                                                                                                                                                                                                                                          1. Formal Communication
                                                                                                                                                                                                                                                                            1. Downward Communication
                                                                                                                                                                                                                                                                              1. Upward Communication
                                                                                                                                                                                                                                                                                1. Lateral Communication
                                                                                                                                                                                                                                                                                  1. Diagonal Communication
                                                                                                                                                                                                                                                                                  2. Informal Communication
                                                                                                                                                                                                                                                                                    1. Grapevine Communication
                                                                                                                                                                                                                                                                                      1. Characteristics
                                                                                                                                                                                                                                                                                        1. Management Implications
                                                                                                                                                                                                                                                                                      2. Communication Networks
                                                                                                                                                                                                                                                                                        1. Centralized Networks
                                                                                                                                                                                                                                                                                          1. Chain Network
                                                                                                                                                                                                                                                                                            1. Wheel Network
                                                                                                                                                                                                                                                                                            2. Decentralized Networks
                                                                                                                                                                                                                                                                                              1. All-Channel Network
                                                                                                                                                                                                                                                                                                1. Circle Network
                                                                                                                                                                                                                                                                                              2. Barriers to Effective Communication
                                                                                                                                                                                                                                                                                                1. Personal Barriers
                                                                                                                                                                                                                                                                                                  1. Perceptual Differences
                                                                                                                                                                                                                                                                                                    1. Emotional States
                                                                                                                                                                                                                                                                                                      1. Communication Skills
                                                                                                                                                                                                                                                                                                      2. Physical Barriers
                                                                                                                                                                                                                                                                                                        1. Distance
                                                                                                                                                                                                                                                                                                          1. Noise
                                                                                                                                                                                                                                                                                                            1. Technology Limitations
                                                                                                                                                                                                                                                                                                            2. Semantic Barriers
                                                                                                                                                                                                                                                                                                              1. Language Differences
                                                                                                                                                                                                                                                                                                                1. Jargon and Technical Terms
                                                                                                                                                                                                                                                                                                                  1. Cultural Differences
                                                                                                                                                                                                                                                                                                                  2. Organizational Barriers
                                                                                                                                                                                                                                                                                                                    1. Hierarchical Levels
                                                                                                                                                                                                                                                                                                                      1. Information Overload
                                                                                                                                                                                                                                                                                                                        1. Time Constraints
                                                                                                                                                                                                                                                                                                                      2. Improving Communication Effectiveness
                                                                                                                                                                                                                                                                                                                        1. Active Listening
                                                                                                                                                                                                                                                                                                                          1. Listening Skills
                                                                                                                                                                                                                                                                                                                            1. Feedback Techniques
                                                                                                                                                                                                                                                                                                                            2. Clear Message Construction
                                                                                                                                                                                                                                                                                                                              1. Appropriate Channel Selection
                                                                                                                                                                                                                                                                                                                                1. Cultural Sensitivity
                                                                                                                                                                                                                                                                                                                                  1. Technology Utilization
                                                                                                                                                                                                                                                                                                                                2. Team Management
                                                                                                                                                                                                                                                                                                                                  1. Understanding Teams
                                                                                                                                                                                                                                                                                                                                    1. Groups vs. Teams
                                                                                                                                                                                                                                                                                                                                      1. Types of Teams
                                                                                                                                                                                                                                                                                                                                        1. Functional Teams
                                                                                                                                                                                                                                                                                                                                          1. Cross-Functional Teams
                                                                                                                                                                                                                                                                                                                                            1. Self-Managed Teams
                                                                                                                                                                                                                                                                                                                                              1. Virtual Teams
                                                                                                                                                                                                                                                                                                                                                1. Problem-Solving Teams
                                                                                                                                                                                                                                                                                                                                              2. Team Development
                                                                                                                                                                                                                                                                                                                                                1. Stages of Team Development
                                                                                                                                                                                                                                                                                                                                                  1. Forming
                                                                                                                                                                                                                                                                                                                                                    1. Team Formation
                                                                                                                                                                                                                                                                                                                                                      1. Member Introduction
                                                                                                                                                                                                                                                                                                                                                        1. Initial Uncertainty
                                                                                                                                                                                                                                                                                                                                                        2. Storming
                                                                                                                                                                                                                                                                                                                                                          1. Conflict Emergence
                                                                                                                                                                                                                                                                                                                                                            1. Role Clarification
                                                                                                                                                                                                                                                                                                                                                              1. Power Struggles
                                                                                                                                                                                                                                                                                                                                                              2. Norming
                                                                                                                                                                                                                                                                                                                                                                1. Norm Development
                                                                                                                                                                                                                                                                                                                                                                  1. Cohesion Building
                                                                                                                                                                                                                                                                                                                                                                    1. Role Acceptance
                                                                                                                                                                                                                                                                                                                                                                    2. Performing
                                                                                                                                                                                                                                                                                                                                                                      1. High Performance
                                                                                                                                                                                                                                                                                                                                                                        1. Effective Collaboration
                                                                                                                                                                                                                                                                                                                                                                          1. Goal Achievement
                                                                                                                                                                                                                                                                                                                                                                          2. Adjourning
                                                                                                                                                                                                                                                                                                                                                                            1. Task Completion
                                                                                                                                                                                                                                                                                                                                                                              1. Team Dissolution
                                                                                                                                                                                                                                                                                                                                                                                1. Relationship Maintenance
                                                                                                                                                                                                                                                                                                                                                                            2. Team Effectiveness
                                                                                                                                                                                                                                                                                                                                                                              1. Team Composition
                                                                                                                                                                                                                                                                                                                                                                                1. Member Selection
                                                                                                                                                                                                                                                                                                                                                                                  1. Skill Diversity
                                                                                                                                                                                                                                                                                                                                                                                    1. Team Size
                                                                                                                                                                                                                                                                                                                                                                                    2. Team Processes
                                                                                                                                                                                                                                                                                                                                                                                      1. Communication Patterns
                                                                                                                                                                                                                                                                                                                                                                                        1. Decision-Making Processes
                                                                                                                                                                                                                                                                                                                                                                                          1. Conflict Resolution
                                                                                                                                                                                                                                                                                                                                                                                          2. Team Context
                                                                                                                                                                                                                                                                                                                                                                                            1. Organizational Support
                                                                                                                                                                                                                                                                                                                                                                                              1. Resource Availability
                                                                                                                                                                                                                                                                                                                                                                                                1. Performance Evaluation
                                                                                                                                                                                                                                                                                                                                                                                              2. Managing Team Conflict
                                                                                                                                                                                                                                                                                                                                                                                                1. Sources of Conflict
                                                                                                                                                                                                                                                                                                                                                                                                  1. Task Conflicts
                                                                                                                                                                                                                                                                                                                                                                                                    1. Process Conflicts
                                                                                                                                                                                                                                                                                                                                                                                                      1. Relationship Conflicts
                                                                                                                                                                                                                                                                                                                                                                                                      2. Conflict Resolution Strategies
                                                                                                                                                                                                                                                                                                                                                                                                        1. Competing
                                                                                                                                                                                                                                                                                                                                                                                                          1. Accommodating
                                                                                                                                                                                                                                                                                                                                                                                                            1. Avoiding
                                                                                                                                                                                                                                                                                                                                                                                                              1. Compromising
                                                                                                                                                                                                                                                                                                                                                                                                                1. Collaborating
                                                                                                                                                                                                                                                                                                                                                                                                                2. Conflict Management Techniques
                                                                                                                                                                                                                                                                                                                                                                                                                  1. Negotiation
                                                                                                                                                                                                                                                                                                                                                                                                                    1. Mediation
                                                                                                                                                                                                                                                                                                                                                                                                                      1. Problem-Solving

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                                                                                                                                                                                                                                                                                                                                                                                                                6. Controlling