IT Service Management (ITSM)

  1. ITSM Implementation and Adoption
    1. Implementation Planning
      1. Current State Assessment
        1. Process Maturity Assessment
          1. Gap Analysis
            1. Stakeholder Analysis
            2. Future State Design
              1. Target Operating Model
                1. Process Design
                  1. Technology Architecture
                  2. Implementation Roadmap
                    1. Phase Planning
                      1. Priority Setting
                        1. Resource Planning
                          1. Timeline Development
                        2. Organizational Change Management
                          1. Change Strategy
                            1. Vision and Objectives
                              1. Stakeholder Engagement
                                1. Communication Planning
                                2. Training and Development
                                  1. Training Needs Analysis
                                    1. Training Design
                                      1. Training Delivery
                                        1. Competency Assessment
                                        2. Culture Change
                                          1. Cultural Assessment
                                            1. Behavior Change
                                              1. Resistance Management
                                            2. Technology Implementation
                                              1. Tool Selection
                                                1. Requirements Definition
                                                  1. Vendor Evaluation
                                                    1. Proof of Concept
                                                      1. Selection Criteria
                                                      2. System Integration
                                                        1. Integration Architecture
                                                          1. Data Migration
                                                            1. Interface Development
                                                              1. Testing Strategies
                                                              2. Go-Live and Support
                                                                1. Deployment Planning
                                                                  1. User Acceptance Testing
                                                                    1. Production Support
                                                                      1. Performance Monitoring

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                                                                  7. ITSM Technology and Tooling

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                                                                  9. ITSM Measurement and Improvement