IT Service Management (ITSM)

2.

ITSM Frameworks and Standards

2.1.

2.1.1.

2.1.1.1.

ITIL v1 Background

2.1.1.2.

ITIL v2 Structure

2.1.1.3.

ITIL v3 Lifecycle Approach

2.1.1.4.

ITIL 4 Service Value System

2.1.2.

ITIL 4 Service Value System

2.1.2.1.

2.1.2.2.

2.1.2.3.

SVS Integration

2.1.3.

ITIL 4 Guiding Principles

2.1.3.1.

2.1.3.2.

Start Where You Are

2.1.3.3.

Progress Iteratively with Feedback

2.1.3.4.

Collaborate and Promote Visibility

2.1.3.5.

Think and Work Holistically

2.1.3.6.

Keep It Simple and Practical

2.1.3.7.

Optimize and Automate

2.1.4.

ITIL 4 Governance

2.1.4.1.

Governance Structure

2.1.4.2.

Governing Body Roles

2.1.4.3.

Policies and Controls

2.1.4.4.

Compliance Management

2.1.5.

ITIL 4 Service Value Chain

2.1.5.1.

2.1.5.2.

2.1.5.3.

2.1.5.4.

Design and Transition

2.1.5.5.

Obtain and Build

2.1.5.6.

Deliver and Support

2.1.6.

ITIL 4 Practices

2.1.6.1.

General Management Practices

2.1.6.2.

Service Management Practices

2.1.6.3.

Technical Management Practices

2.1.7.

ITIL 4 Continual Improvement

2.1.7.1.

Continual Improvement Model

2.1.7.2.

Improvement Register

2.1.7.3.

Improvement Initiatives

2.2.

Other ITSM Frameworks

2.2.1.

2.2.1.1.

Governance Focus

2.2.1.2.

Management Objectives

2.2.1.3.

Process Reference Model

2.2.1.4.

Implementation Guidance

2.2.2.

2.2.2.1.

Standard Requirements

2.2.2.2.

Service Management System

2.2.2.3.

Certification Process

2.2.2.4.

Audit Requirements

2.2.3.

2.2.3.1.

Service Management Principles

2.2.3.2.

Management Mesh

2.2.3.3.

Organizational Context

2.2.4.

2.2.4.1.

Multi-supplier Environment

2.2.4.2.

2.2.4.3.

2.2.4.4.

Integration Challenges

2.2.5.

2.2.5.1.

Lightweight Approach

2.2.5.2.

2.2.5.3.

Implementation Requirements

Previous

1. Introduction to IT Service Management

Go to top

Next

3. Service Value System Components