UsefulLinks
1. Introduction to IT Service Management
2. ITSM Frameworks and Standards
3. Service Value System Components
4. ITSM Practices
5. Key ITSM Processes Deep Dive
6. ITSM Roles and Organizational Structure
7. ITSM Technology and Tooling
8. ITSM Implementation and Adoption
9. ITSM Measurement and Improvement
10. Emerging Trends in ITSM
  1. Business and Management
  2. Management and Leadership
  3. Specialized Management Areas

IT Service Management (ITSM)

1. Introduction to IT Service Management
2. ITSM Frameworks and Standards
3. Service Value System Components
4. ITSM Practices
5. Key ITSM Processes Deep Dive
6. ITSM Roles and Organizational Structure
7. ITSM Technology and Tooling
8. ITSM Implementation and Adoption
9. ITSM Measurement and Improvement
10. Emerging Trends in ITSM
3.
Service Value System Components
3.1.
Service Value Chain Activities
3.1.1.
Plan
3.1.1.1.
Strategic Planning
3.1.1.2.
Tactical Planning
3.1.1.3.
Resource Planning
3.1.1.4.
Portfolio Planning
3.1.2.
Improve
3.1.2.1.
Improvement Identification
3.1.2.2.
Improvement Planning
3.1.2.3.
Improvement Implementation
3.1.2.4.
Improvement Evaluation
3.1.3.
Engage
3.1.3.1.
Stakeholder Engagement
3.1.3.2.
Customer Engagement
3.1.3.3.
User Engagement
3.1.3.4.
Supplier Engagement
3.1.4.
Design and Transition
3.1.4.1.
Service Design
3.1.4.2.
Service Transition
3.1.4.3.
Change Management
3.1.4.4.
Release Management
3.1.5.
Obtain and Build
3.1.5.1.
Resource Acquisition
3.1.5.2.
Capability Building
3.1.5.3.
Infrastructure Development
3.1.5.4.
Application Development
3.1.6.
Deliver and Support
3.1.6.1.
Service Delivery
3.1.6.2.
Service Support
3.1.6.3.
User Support
3.1.6.4.
Technical Support
3.2.
Value Streams
3.2.1.
Value Stream Concept
3.2.2.
Value Stream Design
3.2.3.
Value Stream Mapping
3.2.4.
Value Stream Optimization
3.2.5.
Workflow Integration
3.2.6.
Process Integration

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2. ITSM Frameworks and Standards

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4. ITSM Practices

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