IT Service Management (ITSM)

  1. Service Value System Components
    1. Service Value Chain Activities
      1. Plan
        1. Strategic Planning
          1. Tactical Planning
            1. Resource Planning
              1. Portfolio Planning
              2. Improve
                1. Improvement Identification
                  1. Improvement Planning
                    1. Improvement Implementation
                      1. Improvement Evaluation
                      2. Engage
                        1. Stakeholder Engagement
                          1. Customer Engagement
                            1. User Engagement
                              1. Supplier Engagement
                              2. Design and Transition
                                1. Service Design
                                  1. Service Transition
                                    1. Change Management
                                      1. Release Management
                                      2. Obtain and Build
                                        1. Resource Acquisition
                                          1. Capability Building
                                            1. Infrastructure Development
                                              1. Application Development
                                              2. Deliver and Support
                                                1. Service Delivery
                                                  1. Service Support
                                                    1. User Support
                                                      1. Technical Support
                                                    2. Value Streams
                                                      1. Value Stream Concept
                                                        1. Value Stream Design
                                                          1. Value Stream Mapping
                                                            1. Value Stream Optimization
                                                              1. Workflow Integration
                                                                1. Process Integration

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                                                              2. ITSM Frameworks and Standards

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                                                              4. ITSM Practices