1. Introduction to IT Service Management

2. ITSM Frameworks and Standards

3. Service Value System Components

4. ITSM Practices

5. Key ITSM Processes Deep Dive

6. ITSM Roles and Organizational Structure

7. ITSM Technology and Tooling

8. ITSM Implementation and Adoption

9. ITSM Measurement and Improvement

10. Emerging Trends in ITSM

Business and Management
Management and Leadership
Specialized Management Areas

IT Service Management (ITSM)

1. Introduction to IT Service Management

2. ITSM Frameworks and Standards

3. Service Value System Components

4. ITSM Practices

5. Key ITSM Processes Deep Dive

6. ITSM Roles and Organizational Structure

7. ITSM Technology and Tooling

8. ITSM Implementation and Adoption

9. ITSM Measurement and Improvement

10. Emerging Trends in ITSM

Emerging Trends in ITSM

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9. ITSM Measurement and Improvement

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1. Introduction to IT Service Management

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