Change Management

  1. Core Competencies and Skills
    1. Leadership and Sponsorship
      1. Influencing Others
        1. Building Trust
          1. Inspiring Vision
            1. Decision Making Under Uncertainty
            2. Communication
              1. Crafting Key Messages
                1. Selecting Communication Channels
                  1. Active Listening and Feedback
                    1. Adapting Communication Styles
                      1. Storytelling and Narrative Building
                        1. Cross-Cultural Communication
                        2. Coaching and Mentoring
                          1. Providing Guidance
                            1. Supporting Skill Development
                              1. Performance Coaching
                                1. Motivational Interviewing
                                2. Stakeholder Engagement and Management
                                  1. Building Relationships
                                    1. Managing Expectations
                                      1. Negotiation and Conflict Resolution
                                        1. Political Awareness
                                        2. Resistance Management
                                          1. Identifying Resistance
                                            1. Applying Mitigation Techniques
                                              1. Converting Resistance to Support
                                                1. Managing Difficult Conversations
                                                2. Data Analysis and Measurement
                                                  1. Interpreting Feedback
                                                    1. Using Metrics for Decision-Making
                                                      1. Statistical Analysis
                                                        1. Trend Identification
                                                        2. Emotional Intelligence
                                                          1. Self-Awareness
                                                            1. Empathy
                                                              1. Managing Emotions
                                                                1. Social Awareness
                                                                2. Facilitation Skills
                                                                  1. Leading Meetings and Workshops
                                                                    1. Encouraging Participation
                                                                      1. Managing Group Dynamics
                                                                        1. Consensus Building
                                                                        2. Project Management Integration
                                                                          1. Planning and Scheduling
                                                                            1. Risk Management
                                                                              1. Resource Coordination
                                                                                1. Quality Assurance

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                                                                              4. Key Roles in Change Management

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                                                                              6. Change Management Tools and Techniques