Change Management

  1. Key Roles in Change Management
    1. Executive Sponsors
      1. Role in Authorizing and Legitimizing Change
        1. Building Coalitions of Support
          1. Communicating Directly with Employees
            1. Modeling Desired Behaviors
              1. Removing Organizational Barriers
                1. Providing Resources and Support
                2. Change Practitioners and Managers
                  1. Developing the Change Strategy
                    1. Executing Change Management Plans
                      1. Supporting Sponsors and People Managers
                        1. Monitoring Progress and Reporting
                          1. Facilitating Change Activities
                            1. Managing Change Portfolio
                            2. People Managers and Supervisors
                              1. The CLARC Roles
                                1. Communicator
                                  1. Liaison
                                    1. Advocate
                                      1. Resistance Manager
                                        1. Coach
                                        2. Translating the Change for their Teams
                                          1. Coaching Individual Employees
                                            1. Addressing Team Concerns
                                              1. Reinforcing New Behaviors
                                              2. Project Team
                                                1. Integrating Change Management into Project Plans
                                                  1. Providing Technical Details of the Change
                                                    1. Coordinating with Change Practitioners
                                                      1. Supporting Implementation Activities
                                                      2. Employees and Front-line Staff
                                                        1. Adopting New Processes and Behaviors
                                                          1. Providing Feedback
                                                            1. Participating in Training and Communication Activities
                                                              1. Supporting Peer Adoption
                                                              2. Change Champions and Agents
                                                                1. Advocating for Change
                                                                  1. Influencing Peers
                                                                    1. Providing Grassroots Support
                                                                      1. Gathering Informal Feedback

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                                                                    3. The Change Management Process: A Phased Approach

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                                                                    5. Core Competencies and Skills