Business Administration

  1. Core Management Functions
    1. Planning
      1. The Nature and Purpose of Planning
        1. Importance of Planning
          1. Benefits of Planning
            1. Levels of Planning
            2. Types of Plans
              1. Strategic Plans
                1. Long-term Focus
                  1. Vision Statements
                    1. Mission Statements
                      1. Strategic Objectives
                      2. Tactical Plans
                        1. Mid-term Focus
                          1. Departmental Planning
                            1. Resource Allocation
                            2. Operational Plans
                              1. Short-term Focus
                                1. Daily Planning
                                  1. Weekly Planning
                                    1. Standard Operating Procedures
                                  2. The Planning Process
                                    1. Defining Objectives and Goals
                                      1. SMART Goals Framework
                                        1. Goal Setting Principles
                                        2. Assessing the Current Situation
                                          1. Internal Analysis
                                            1. External Analysis
                                              1. Environmental Scanning
                                              2. Identifying Alternatives
                                                1. Brainstorming Techniques
                                                  1. Alternative Generation
                                                  2. Evaluating and Choosing Alternatives
                                                    1. Decision Criteria
                                                      1. Cost-Benefit Analysis
                                                      2. Implementing the Plan
                                                        1. Resource Allocation
                                                          1. Timeline Development
                                                          2. Monitoring and Reviewing
                                                            1. Feedback Mechanisms
                                                              1. Performance Measurement
                                                                1. Plan Adjustment
                                                              2. Tools and Techniques for Planning
                                                                1. Forecasting
                                                                  1. Qualitative Forecasting
                                                                    1. Quantitative Forecasting
                                                                      1. Trend Analysis
                                                                      2. Benchmarking
                                                                        1. Internal Benchmarking
                                                                          1. External Benchmarking
                                                                            1. Best Practices
                                                                            2. Scenario Planning
                                                                              1. Developing Scenarios
                                                                                1. Contingency Planning
                                                                                  1. Risk Assessment
                                                                              2. Organizing
                                                                                1. Principles of Organizing
                                                                                  1. Division of Labor
                                                                                    1. Authority and Responsibility
                                                                                      1. Unity of Command
                                                                                        1. Coordination
                                                                                        2. Organizational Structure
                                                                                          1. Key Elements of Structure
                                                                                            1. Work Specialization
                                                                                              1. Departmentalization
                                                                                                1. Functional Departmentalization
                                                                                                  1. Product Departmentalization
                                                                                                    1. Geographic Departmentalization
                                                                                                      1. Customer Departmentalization
                                                                                                      2. Chain of Command
                                                                                                        1. Span of Control
                                                                                                          1. Centralization
                                                                                                            1. Decentralization
                                                                                                              1. Formalization
                                                                                                              2. Common Organizational Designs
                                                                                                                1. Functional Structure
                                                                                                                  1. Divisional Structure
                                                                                                                    1. Matrix Structure
                                                                                                                      1. Team-based Structure
                                                                                                                        1. Network Structure
                                                                                                                          1. Virtual Organizations
                                                                                                                        2. Organizational Design and Change
                                                                                                                          1. Designing Effective Organizations
                                                                                                                            1. Structural Considerations
                                                                                                                              1. Environmental Factors
                                                                                                                              2. Managing Organizational Change
                                                                                                                                1. Change Models
                                                                                                                                  1. Resistance to Change
                                                                                                                                    1. Change Implementation
                                                                                                                                  2. Human Resource Planning
                                                                                                                                    1. Workforce Planning
                                                                                                                                      1. Job Analysis
                                                                                                                                        1. Job Design
                                                                                                                                          1. Succession Planning
                                                                                                                                        2. Leading
                                                                                                                                          1. Understanding Leadership
                                                                                                                                            1. Leadership vs. Management
                                                                                                                                              1. Leadership Roles
                                                                                                                                                1. Leadership Competencies
                                                                                                                                                2. Leadership Styles
                                                                                                                                                  1. Autocratic Leadership
                                                                                                                                                    1. Democratic Leadership
                                                                                                                                                      1. Laissez-faire Leadership
                                                                                                                                                        1. Transformational Leadership
                                                                                                                                                          1. Transactional Leadership
                                                                                                                                                          2. Theories of Leadership
                                                                                                                                                            1. Trait Theories
                                                                                                                                                              1. Leadership Traits
                                                                                                                                                                1. Personality Characteristics
                                                                                                                                                                2. Behavioral Theories
                                                                                                                                                                  1. Leadership Behaviors
                                                                                                                                                                    1. Task-Oriented Behavior
                                                                                                                                                                      1. People-Oriented Behavior
                                                                                                                                                                      2. Contingency Theories
                                                                                                                                                                        1. Fiedler's Contingency Model
                                                                                                                                                                          1. Hersey-Blanchard Situational Leadership
                                                                                                                                                                            1. Path-Goal Theory
                                                                                                                                                                            2. Contemporary Theories
                                                                                                                                                                              1. Transformational Leadership
                                                                                                                                                                                1. Charismatic Leadership
                                                                                                                                                                                  1. Servant Leadership
                                                                                                                                                                                    1. Authentic Leadership
                                                                                                                                                                                  2. Motivation in the Workplace
                                                                                                                                                                                    1. Early Theories of Motivation
                                                                                                                                                                                      1. Maslow's Hierarchy of Needs
                                                                                                                                                                                        1. Herzberg's Two-Factor Theory
                                                                                                                                                                                          1. McGregor's Theory X and Theory Y
                                                                                                                                                                                          2. Contemporary Theories of Motivation
                                                                                                                                                                                            1. Goal-Setting Theory
                                                                                                                                                                                              1. Equity Theory
                                                                                                                                                                                                1. Expectancy Theory
                                                                                                                                                                                                  1. Self-Determination Theory
                                                                                                                                                                                                2. Communication in Organizations
                                                                                                                                                                                                  1. The Communication Process
                                                                                                                                                                                                    1. Sender
                                                                                                                                                                                                      1. Message
                                                                                                                                                                                                        1. Channel
                                                                                                                                                                                                          1. Receiver
                                                                                                                                                                                                            1. Feedback
                                                                                                                                                                                                              1. Noise
                                                                                                                                                                                                              2. Types of Communication
                                                                                                                                                                                                                1. Verbal Communication
                                                                                                                                                                                                                  1. Nonverbal Communication
                                                                                                                                                                                                                    1. Written Communication
                                                                                                                                                                                                                    2. Channels of Communication
                                                                                                                                                                                                                      1. Formal Communication
                                                                                                                                                                                                                        1. Informal Communication
                                                                                                                                                                                                                          1. Upward Communication
                                                                                                                                                                                                                            1. Downward Communication
                                                                                                                                                                                                                              1. Lateral Communication
                                                                                                                                                                                                                              2. Barriers to Effective Communication
                                                                                                                                                                                                                                1. Physical Barriers
                                                                                                                                                                                                                                  1. Semantic Barriers
                                                                                                                                                                                                                                    1. Psychological Barriers
                                                                                                                                                                                                                                      1. Organizational Barriers
                                                                                                                                                                                                                                    2. Managing Teams and Groups
                                                                                                                                                                                                                                      1. Stages of Group Development
                                                                                                                                                                                                                                        1. Forming
                                                                                                                                                                                                                                          1. Storming
                                                                                                                                                                                                                                            1. Norming
                                                                                                                                                                                                                                              1. Performing
                                                                                                                                                                                                                                                1. Adjourning
                                                                                                                                                                                                                                                2. Group Dynamics
                                                                                                                                                                                                                                                  1. Group Cohesion
                                                                                                                                                                                                                                                    1. Group Norms
                                                                                                                                                                                                                                                      1. Group Roles
                                                                                                                                                                                                                                                      2. Team Effectiveness
                                                                                                                                                                                                                                                        1. Team Characteristics
                                                                                                                                                                                                                                                          1. Team Performance
                                                                                                                                                                                                                                                          2. Conflict Management
                                                                                                                                                                                                                                                            1. Types of Conflict
                                                                                                                                                                                                                                                              1. Conflict Sources
                                                                                                                                                                                                                                                                1. Conflict Resolution Strategies
                                                                                                                                                                                                                                                            2. Controlling
                                                                                                                                                                                                                                                              1. The Control Process
                                                                                                                                                                                                                                                                1. Establishing Standards
                                                                                                                                                                                                                                                                  1. Performance Metrics
                                                                                                                                                                                                                                                                    1. Measuring Actual Performance
                                                                                                                                                                                                                                                                      1. Comparing Performance Against Standards
                                                                                                                                                                                                                                                                        1. Taking Corrective Action
                                                                                                                                                                                                                                                                        2. Types of Control
                                                                                                                                                                                                                                                                          1. Feedforward Control
                                                                                                                                                                                                                                                                            1. Concurrent Control
                                                                                                                                                                                                                                                                              1. Feedback Control
                                                                                                                                                                                                                                                                              2. Areas of Control
                                                                                                                                                                                                                                                                                1. Financial Controls
                                                                                                                                                                                                                                                                                  1. Budgetary Control
                                                                                                                                                                                                                                                                                    1. Financial Statement Analysis
                                                                                                                                                                                                                                                                                      1. Cost Control
                                                                                                                                                                                                                                                                                      2. Information Controls
                                                                                                                                                                                                                                                                                        1. Data Security
                                                                                                                                                                                                                                                                                          1. Information Accuracy
                                                                                                                                                                                                                                                                                            1. Information Systems Control
                                                                                                                                                                                                                                                                                            2. Quality Controls
                                                                                                                                                                                                                                                                                              1. Quality Assurance
                                                                                                                                                                                                                                                                                                1. Quality Control Systems
                                                                                                                                                                                                                                                                                                  1. Quality Improvement
                                                                                                                                                                                                                                                                                                  2. Employee Performance Controls
                                                                                                                                                                                                                                                                                                    1. Performance Appraisals
                                                                                                                                                                                                                                                                                                      1. Productivity Measurement
                                                                                                                                                                                                                                                                                                        1. Behavioral Control
                                                                                                                                                                                                                                                                                                      2. Tools for Monitoring and Controlling
                                                                                                                                                                                                                                                                                                        1. Budgets
                                                                                                                                                                                                                                                                                                          1. Operating Budgets
                                                                                                                                                                                                                                                                                                            1. Capital Budgets
                                                                                                                                                                                                                                                                                                              1. Cash Budgets
                                                                                                                                                                                                                                                                                                              2. Financial Statements
                                                                                                                                                                                                                                                                                                                1. Income Statement Analysis
                                                                                                                                                                                                                                                                                                                  1. Balance Sheet Analysis
                                                                                                                                                                                                                                                                                                                    1. Cash Flow Analysis
                                                                                                                                                                                                                                                                                                                    2. Audits
                                                                                                                                                                                                                                                                                                                      1. Internal Audits
                                                                                                                                                                                                                                                                                                                        1. External Audits
                                                                                                                                                                                                                                                                                                                          1. Compliance Audits
                                                                                                                                                                                                                                                                                                                          2. Performance Appraisals
                                                                                                                                                                                                                                                                                                                            1. Appraisal Methods
                                                                                                                                                                                                                                                                                                                              1. Performance Standards
                                                                                                                                                                                                                                                                                                                              2. Balanced Scorecard
                                                                                                                                                                                                                                                                                                                                1. Financial Perspective
                                                                                                                                                                                                                                                                                                                                  1. Customer Perspective
                                                                                                                                                                                                                                                                                                                                    1. Internal Process Perspective
                                                                                                                                                                                                                                                                                                                                      1. Learning and Growth Perspective

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                                                                                                                                                                                                                                                                                                                                1. Introduction to Business Administration

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                                                                                                                                                                                                                                                                                                                                3. Functional Areas of Management