Supply Chain Management

  1. Supply Chain Performance Management
    1. Performance Measurement Framework
      1. Balanced Scorecard Approach
        1. Performance Measurement System Design
          1. Metric Selection Criteria
            1. Data Collection and Analysis
            2. Financial Performance Metrics
              1. Cost Metrics
                1. Total Cost of Ownership
                  1. Cost of Goods Sold
                    1. Supply Chain Costs
                    2. Asset Utilization
                      1. Return on Assets
                        1. Inventory Turnover
                          1. Asset Turnover
                          2. Cash Flow Metrics
                            1. Cash-to-Cash Cycle Time
                              1. Days Sales Outstanding
                                1. Days Payable Outstanding
                              2. Customer Service Metrics
                                1. Delivery Performance
                                  1. On-Time Delivery
                                    1. In-Full Delivery
                                      1. Perfect Order Fulfillment
                                      2. Responsiveness Metrics
                                        1. Order Cycle Time
                                          1. Lead Time
                                            1. Flexibility Measures
                                            2. Customer Satisfaction
                                              1. Customer Surveys
                                                1. Complaint Resolution
                                                  1. Customer Retention
                                                2. Internal Process Metrics
                                                  1. Efficiency Measures
                                                    1. Productivity Metrics
                                                      1. Capacity Utilization
                                                        1. Resource Efficiency
                                                        2. Quality Metrics
                                                          1. Defect Rates
                                                            1. First-Pass Yield
                                                              1. Supplier Quality
                                                              2. Innovation Metrics
                                                                1. New Product Introduction
                                                                  1. Process Improvements
                                                                    1. Technology Adoption
                                                                  2. Benchmarking
                                                                    1. Benchmarking Types
                                                                      1. Internal Benchmarking
                                                                        1. Competitive Benchmarking
                                                                          1. Functional Benchmarking
                                                                            1. Generic Benchmarking
                                                                            2. Benchmarking Process
                                                                              1. Planning Phase
                                                                                1. Data Collection
                                                                                  1. Analysis and Comparison
                                                                                    1. Implementation
                                                                                  2. SCOR Model
                                                                                    1. SCOR Framework Overview
                                                                                      1. Process Categories
                                                                                        1. Plan Processes
                                                                                          1. Source Processes
                                                                                            1. Make Processes
                                                                                              1. Deliver Processes
                                                                                                1. Return Processes
                                                                                                  1. Enable Processes
                                                                                                  2. Performance Attributes
                                                                                                    1. Reliability
                                                                                                      1. Responsiveness
                                                                                                        1. Agility
                                                                                                          1. Cost
                                                                                                            1. Asset Management
                                                                                                            2. SCOR Implementation

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                                                                                                          9. Reverse Logistics and Sustainability

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                                                                                                          11. Technology and Digital Supply Chain