Site Reliability Engineering (SRE)

  1. Incident Management and On-Call
    1. On-Call Engineering
      1. Philosophy of On-Call
        1. Rotation Models and Scheduling
          1. Handoffs and Escalations
            1. Psychological Safety for On-Call Engineers
              1. Managing On-Call Fatigue
                1. On-Call Compensation and Fairness
                2. Incident Response Process
                  1. Incident Detection and Alerting
                    1. Incident Classification and Severity
                      1. Incident Command System
                        1. Roles and Responsibilities
                          1. Incident Commander
                            1. Communications Lead
                              1. Subject Matter Experts
                              2. Communication Protocols
                                1. Internal Communication
                                  1. External Communication
                                    1. Status Updates
                                    2. Incident Documentation
                                      1. Incident Resolution Strategies
                                      2. Post-Incident Analysis
                                        1. Blameless Postmortem Culture
                                          1. Root Cause Analysis Techniques
                                            1. Timeline Reconstruction
                                              1. Generating Actionable Items
                                                1. Tracking Remediation Work
                                                  1. Learning from Incidents
                                                    1. Sharing Postmortem Findings
                                                      1. Postmortem Review Process

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                                                    4. Observability and Monitoring

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                                                    6. Toil Management and Automation