Site Reliability Engineering (SRE)

  1. Service Level Management
    1. Service Level Indicators
      1. Defining User Happiness
        1. Mapping SLIs to User Experience
          1. Choosing Appropriate SLIs
            1. Common SLI Types
              1. Availability
                1. Latency
                  1. Error Rate
                    1. Throughput
                      1. Durability
                      2. Custom SLIs for Specific Services
                        1. SLI Implementation Patterns
                          1. SLI Data Collection Methods
                          2. Service Level Objectives
                            1. Setting Realistic Reliability Targets
                              1. SLO Definition Process
                                1. SLOs for Different Stakeholders
                                  1. Documenting and Communicating SLOs
                                    1. Reviewing and Revising SLOs
                                      1. SLO Compliance Measurement
                                        1. Multi-Window SLOs
                                        2. Error Budgets
                                          1. Error Budget Concept
                                            1. Calculating Error Budgets
                                              1. Error Budget in Decision Making
                                                1. Error Budget Policies
                                                  1. Balancing Reliability with Feature Velocity
                                                    1. Error Budget Burn Rate
                                                      1. Error Budget Alerting
                                                      2. Service Level Agreements
                                                        1. Distinguishing SLAs from SLOs
                                                          1. Managing SLA Breaches
                                                            1. SLA Negotiation Strategies

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                                                          2. Core Principles of SRE

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                                                          4. Observability and Monitoring