Performance Management

  1. The Performance Management Cycle
    1. Phase 1: Planning and Goal Setting
      1. Performance Expectations Framework
        1. Job Role Definition
          1. Performance Standards Setting
            1. Behavioral Expectations
              1. Quality and Quantity Measures
              2. Key Result Areas Identification
                1. Critical Success Factors
                  1. Priority Setting
                    1. Resource Allocation
                      1. Organizational Objective Linkage
                      2. Goal Setting Methodologies
                        1. SMART Goals Framework
                          1. Specific Goal Definition
                            1. Measurable Criteria Establishment
                              1. Achievable Target Setting
                                1. Relevant Objective Alignment
                                  1. Time-Bound Milestone Creation
                                    1. SMART Goals Implementation
                                      1. Common SMART Goals Pitfalls
                                      2. Objectives and Key Results
                                        1. OKR Structure and Components
                                          1. Objective Setting Principles
                                            1. Key Results Definition
                                              1. OKR Tracking and Updates
                                                1. OKR Scoring Methods
                                                  1. Team vs. Individual OKRs
                                                  2. Management by Objectives
                                                    1. MBO Process Steps
                                                      1. Participative Goal Setting
                                                        1. Performance Measurement in MBO
                                                          1. MBO Benefits and Limitations
                                                            1. Modern MBO Applications
                                                          2. Goal Cascading Process
                                                            1. Strategic Goal Translation
                                                              1. Departmental Goal Alignment
                                                                1. Team Goal Development
                                                                  1. Individual Goal Setting
                                                                    1. Cross-Functional Goal Coordination
                                                                    2. Performance Planning Documentation
                                                                      1. Performance Plan Components
                                                                        1. Success Metrics Definition
                                                                          1. Timeline and Milestone Setting
                                                                            1. Resource Requirements
                                                                              1. Plan Communication and Agreement
                                                                            2. Phase 2: Monitoring and Coaching
                                                                              1. Performance Tracking Systems
                                                                                1. Continuous Monitoring Methods
                                                                                  1. Performance Metrics Collection
                                                                                    1. Progress Measurement Tools
                                                                                      1. Data Quality Assurance
                                                                                      2. Feedback Mechanisms
                                                                                        1. Formal Feedback Processes
                                                                                          1. Structured Feedback Sessions
                                                                                            1. Feedback Documentation
                                                                                              1. Feedback Frequency Planning
                                                                                              2. Informal Feedback Practices
                                                                                                1. Spontaneous Feedback Delivery
                                                                                                  1. Casual Check-In Conversations
                                                                                                    1. Peer-to-Peer Feedback
                                                                                                    2. Constructive Feedback Techniques
                                                                                                      1. Specific and Actionable Feedback
                                                                                                        1. Balanced Feedback Approach
                                                                                                          1. Behavioral Focus
                                                                                                            1. Future-Oriented Feedback
                                                                                                            2. Feedback Reception Skills
                                                                                                              1. Active Listening Techniques
                                                                                                                1. Feedback Acceptance
                                                                                                                  1. Clarification and Questions
                                                                                                                    1. Action Planning from Feedback
                                                                                                                  2. Regular Check-Ins and One-on-Ones
                                                                                                                    1. Meeting Structure and Agenda
                                                                                                                      1. Frequency Determination
                                                                                                                        1. Preparation Requirements
                                                                                                                          1. Follow-Up Actions
                                                                                                                            1. Documentation Practices
                                                                                                                            2. Performance Coaching
                                                                                                                              1. Manager as Coach Role
                                                                                                                                1. Coaching Mindset Development
                                                                                                                                  1. Trust and Rapport Building
                                                                                                                                    1. Coaching vs. Managing
                                                                                                                                      1. Coaching Skills Development
                                                                                                                                      2. Coaching Models and Frameworks
                                                                                                                                        1. GROW Model Application
                                                                                                                                          1. Goal Clarification
                                                                                                                                            1. Reality Exploration
                                                                                                                                              1. Options Generation
                                                                                                                                                1. Way Forward Planning
                                                                                                                                                2. STAR Method Implementation
                                                                                                                                                  1. Situation Description
                                                                                                                                                    1. Task Identification
                                                                                                                                                      1. Action Analysis
                                                                                                                                                        1. Results Review
                                                                                                                                                        2. Other Coaching Models
                                                                                                                                                          1. CLEAR Model
                                                                                                                                                            1. OSKAR Model
                                                                                                                                                              1. Solution-Focused Coaching
                                                                                                                                                            2. Coaching Conversations
                                                                                                                                                              1. Question Techniques
                                                                                                                                                                1. Active Listening Skills
                                                                                                                                                                  1. Challenging and Supporting
                                                                                                                                                                    1. Action Planning
                                                                                                                                                                  2. Performance Documentation
                                                                                                                                                                    1. Documentation Standards
                                                                                                                                                                      1. Record-Keeping Systems
                                                                                                                                                                        1. Data Accuracy and Completeness
                                                                                                                                                                          1. Confidentiality and Access
                                                                                                                                                                        2. Phase 3: Reviewing and Evaluating
                                                                                                                                                                          1. Formal Performance Review Process
                                                                                                                                                                            1. Review Timing and Frequency
                                                                                                                                                                              1. Pre-Review Preparation
                                                                                                                                                                                1. Data Collection and Analysis
                                                                                                                                                                                  1. Self-Assessment Completion
                                                                                                                                                                                    1. Evidence Gathering
                                                                                                                                                                                    2. Review Meeting Conduct
                                                                                                                                                                                      1. Meeting Structure and Flow
                                                                                                                                                                                        1. Discussion Facilitation
                                                                                                                                                                                          1. Strength Recognition
                                                                                                                                                                                            1. Improvement Area Identification
                                                                                                                                                                                              1. Goal Achievement Assessment
                                                                                                                                                                                            2. Performance Appraisal Methods
                                                                                                                                                                                              1. Rating Scale Approaches
                                                                                                                                                                                                1. Graphic Rating Scales
                                                                                                                                                                                                  1. Scale Design and Structure
                                                                                                                                                                                                    1. Rating Criteria Definition
                                                                                                                                                                                                      1. Scale Advantages and Limitations
                                                                                                                                                                                                      2. Behaviorally Anchored Rating Scales
                                                                                                                                                                                                        1. BARS Development Process
                                                                                                                                                                                                          1. Behavioral Indicator Creation
                                                                                                                                                                                                            1. BARS Implementation
                                                                                                                                                                                                              1. Reliability and Validity
                                                                                                                                                                                                            2. Narrative Appraisal Methods
                                                                                                                                                                                                              1. Essay Appraisals
                                                                                                                                                                                                                1. Structured Essay Formats
                                                                                                                                                                                                                  1. Qualitative Assessment Techniques
                                                                                                                                                                                                                    1. Writing Effective Narratives
                                                                                                                                                                                                                    2. Critical Incident Method
                                                                                                                                                                                                                      1. Incident Documentation
                                                                                                                                                                                                                        1. Behavioral Pattern Analysis
                                                                                                                                                                                                                      2. Comparative Methods
                                                                                                                                                                                                                        1. Forced Distribution Systems
                                                                                                                                                                                                                          1. Bell Curve Application
                                                                                                                                                                                                                            1. Ranking Categories
                                                                                                                                                                                                                              1. Implementation Challenges
                                                                                                                                                                                                                              2. Ranking Methods
                                                                                                                                                                                                                                1. Simple Ranking Process
                                                                                                                                                                                                                                  1. Paired Comparison Technique
                                                                                                                                                                                                                                    1. Alternation Ranking
                                                                                                                                                                                                                                  2. Modern Appraisal Approaches
                                                                                                                                                                                                                                    1. Competency-Based Assessments
                                                                                                                                                                                                                                      1. Results-Only Evaluations
                                                                                                                                                                                                                                        1. Hybrid Assessment Models
                                                                                                                                                                                                                                      2. Multi-Source Feedback Systems
                                                                                                                                                                                                                                        1. Self-Assessment Processes
                                                                                                                                                                                                                                          1. Self-Evaluation Benefits
                                                                                                                                                                                                                                            1. Self-Assessment Challenges
                                                                                                                                                                                                                                              1. Accuracy and Bias Issues
                                                                                                                                                                                                                                              2. Supervisor Evaluation
                                                                                                                                                                                                                                                1. Direct Manager Assessment
                                                                                                                                                                                                                                                  1. Multiple Supervisor Input
                                                                                                                                                                                                                                                    1. Supervisor Training Requirements
                                                                                                                                                                                                                                                    2. Peer Review Systems
                                                                                                                                                                                                                                                      1. Peer Selection Criteria
                                                                                                                                                                                                                                                        1. Peer Feedback Collection
                                                                                                                                                                                                                                                          1. Anonymity and Confidentiality
                                                                                                                                                                                                                                                          2. Subordinate Feedback
                                                                                                                                                                                                                                                            1. Upward Feedback Processes
                                                                                                                                                                                                                                                              1. Anonymous Feedback Systems
                                                                                                                                                                                                                                                                1. Manager Development Focus
                                                                                                                                                                                                                                                                2. 360-Degree Feedback
                                                                                                                                                                                                                                                                  1. Multi-Rater System Design
                                                                                                                                                                                                                                                                    1. Feedback Source Selection
                                                                                                                                                                                                                                                                      1. Data Collection Methods
                                                                                                                                                                                                                                                                        1. Report Generation and Interpretation
                                                                                                                                                                                                                                                                          1. Development Planning from 360 Data
                                                                                                                                                                                                                                                                        2. Calibration and Consistency
                                                                                                                                                                                                                                                                          1. Calibration Meeting Processes
                                                                                                                                                                                                                                                                            1. Cross-Manager Reviews
                                                                                                                                                                                                                                                                              1. Rating Consistency Checks
                                                                                                                                                                                                                                                                                1. Performance Standard Alignment
                                                                                                                                                                                                                                                                                2. Bias Recognition and Mitigation
                                                                                                                                                                                                                                                                                  1. Common Rating Biases
                                                                                                                                                                                                                                                                                    1. Bias Prevention Strategies
                                                                                                                                                                                                                                                                                      1. Rater Training Programs
                                                                                                                                                                                                                                                                                      2. Quality Assurance Measures
                                                                                                                                                                                                                                                                                        1. Review Process Audits
                                                                                                                                                                                                                                                                                          1. Feedback Quality Assessment
                                                                                                                                                                                                                                                                                            1. System Improvement Initiatives
                                                                                                                                                                                                                                                                                        2. Phase 4: Rewarding and Developing
                                                                                                                                                                                                                                                                                          1. Performance-Outcome Linkage
                                                                                                                                                                                                                                                                                            1. Decision-Making Frameworks
                                                                                                                                                                                                                                                                                              1. Performance-Based Actions
                                                                                                                                                                                                                                                                                                1. Outcome Communication
                                                                                                                                                                                                                                                                                                  1. Transparency and Fairness
                                                                                                                                                                                                                                                                                                  2. Compensation and Rewards
                                                                                                                                                                                                                                                                                                    1. Pay-for-Performance Systems
                                                                                                                                                                                                                                                                                                      1. Merit Pay Structures
                                                                                                                                                                                                                                                                                                        1. Performance Bonus Programs
                                                                                                                                                                                                                                                                                                          1. Variable Compensation Plans
                                                                                                                                                                                                                                                                                                            1. Long-Term Incentive Programs
                                                                                                                                                                                                                                                                                                            2. Recognition Programs
                                                                                                                                                                                                                                                                                                              1. Formal Recognition Systems
                                                                                                                                                                                                                                                                                                                1. Peer Recognition Programs
                                                                                                                                                                                                                                                                                                                  1. Public Acknowledgment
                                                                                                                                                                                                                                                                                                                    1. Achievement Celebrations
                                                                                                                                                                                                                                                                                                                    2. Non-Financial Rewards
                                                                                                                                                                                                                                                                                                                      1. Development Opportunities
                                                                                                                                                                                                                                                                                                                        1. Flexible Work Arrangements
                                                                                                                                                                                                                                                                                                                          1. Additional Responsibilities
                                                                                                                                                                                                                                                                                                                            1. Special Projects and Assignments
                                                                                                                                                                                                                                                                                                                          2. Employee Development Planning
                                                                                                                                                                                                                                                                                                                            1. Personal Development Plans
                                                                                                                                                                                                                                                                                                                              1. Development Goal Setting
                                                                                                                                                                                                                                                                                                                                1. Skill Gap Analysis
                                                                                                                                                                                                                                                                                                                                  1. Learning Path Creation
                                                                                                                                                                                                                                                                                                                                    1. Progress Monitoring
                                                                                                                                                                                                                                                                                                                                    2. Training and Development
                                                                                                                                                                                                                                                                                                                                      1. Training Needs Assessment
                                                                                                                                                                                                                                                                                                                                        1. Learning Opportunity Identification
                                                                                                                                                                                                                                                                                                                                          1. Skill Building Programs
                                                                                                                                                                                                                                                                                                                                            1. Knowledge Transfer Initiatives
                                                                                                                                                                                                                                                                                                                                            2. Career Development
                                                                                                                                                                                                                                                                                                                                              1. Career Path Planning
                                                                                                                                                                                                                                                                                                                                                1. Succession Planning Integration
                                                                                                                                                                                                                                                                                                                                                  1. Mentoring and Coaching Programs
                                                                                                                                                                                                                                                                                                                                                    1. Leadership Development

                                                                                                                                                                                                                                                                                                                                              Previous

                                                                                                                                                                                                                                                                                                                                              1. Foundations of Performance Management

                                                                                                                                                                                                                                                                                                                                              Go to top

                                                                                                                                                                                                                                                                                                                                              Next

                                                                                                                                                                                                                                                                                                                                              3. Performance Management Tools and Systems