Logistics

  1. Outbound Logistics and Order Fulfillment
    1. The Order Management Cycle
      1. Order Transmittal
        1. Order Entry Methods
          1. Electronic Data Interchange (EDI)
            1. Web-based Ordering
              1. Phone Orders
                1. Mobile Applications
                2. Order Confirmation
                  1. Order Acknowledgment
                    1. Availability Checking
                      1. Pricing Validation
                        1. Delivery Scheduling
                      2. Order Processing
                        1. Order Validation
                          1. Customer Verification
                            1. Product Availability
                              1. Credit Checking
                                1. Order Completeness
                                2. Credit Checking
                                  1. Credit Limit Verification
                                    1. Payment Terms
                                      1. Risk Assessment
                                        1. Approval Processes
                                      2. Order Picking and Packing
                                        1. Picking Strategies
                                          1. Single Order Picking
                                            1. Batch Picking
                                              1. Zone Picking
                                                1. Wave Picking
                                                2. Packing Accuracy
                                                  1. Quality Control
                                                    1. Error Prevention
                                                      1. Packaging Standards
                                                        1. Documentation Accuracy
                                                      2. Order Delivery
                                                        1. Delivery Scheduling
                                                          1. Route Planning
                                                            1. Time Windows
                                                              1. Customer Preferences
                                                                1. Resource Allocation
                                                                2. Proof of Delivery
                                                                  1. Signature Capture
                                                                    1. Photo Documentation
                                                                      1. Electronic Confirmation
                                                                        1. Exception Reporting
                                                                    2. Distribution Network Strategies
                                                                      1. Centralized vs. Decentralized Distribution
                                                                        1. Advantages and Disadvantages
                                                                          1. Cost Considerations
                                                                            1. Service Levels
                                                                              1. Inventory Requirements
                                                                                1. Risk Factors
                                                                                2. Impact on Service Levels
                                                                                  1. Delivery Speed
                                                                                    1. Geographic Coverage
                                                                                      1. Customer Proximity
                                                                                        1. Service Consistency
                                                                                      2. Direct Shipping
                                                                                        1. Drop Shipping Model
                                                                                          1. Supplier Direct Delivery
                                                                                            1. Inventory Elimination
                                                                                              1. Order Coordination
                                                                                                1. Quality Control
                                                                                                2. Bypass Distribution Centers
                                                                                                  1. Cost Reduction
                                                                                                    1. Speed Improvement
                                                                                                      1. Complexity Management
                                                                                                        1. Control Considerations
                                                                                                      2. Cross-Docking
                                                                                                        1. Cross-Docking Operations
                                                                                                          1. Inbound Coordination
                                                                                                            1. Sorting Processes
                                                                                                              1. Outbound Loading
                                                                                                                1. Time Management
                                                                                                                2. Benefits and Limitations
                                                                                                                  1. Inventory Reduction
                                                                                                                    1. Speed Enhancement
                                                                                                                      1. Facility Requirements
                                                                                                                        1. Coordination Complexity
                                                                                                                    2. Last-Mile Delivery
                                                                                                                      1. Challenges and Importance
                                                                                                                        1. Urban Delivery Issues
                                                                                                                          1. Traffic Congestion
                                                                                                                            1. Parking Limitations
                                                                                                                              1. Access Restrictions
                                                                                                                                1. Delivery Density
                                                                                                                                2. Customer Expectations
                                                                                                                                  1. Delivery Speed
                                                                                                                                    1. Delivery Windows
                                                                                                                                      1. Real-time Tracking
                                                                                                                                        1. Delivery Options
                                                                                                                                      2. Delivery Models
                                                                                                                                        1. In-house Fleet
                                                                                                                                          1. Fleet Management
                                                                                                                                            1. Vehicle Selection
                                                                                                                                              1. Driver Management
                                                                                                                                                1. Route Optimization
                                                                                                                                                  1. Performance Monitoring
                                                                                                                                                  2. Cost Considerations
                                                                                                                                                    1. Capital Investment
                                                                                                                                                      1. Operating Costs
                                                                                                                                                        1. Maintenance Expenses
                                                                                                                                                          1. Insurance Costs
                                                                                                                                                        2. Third-Party Logistics (3PL) Providers
                                                                                                                                                          1. Selection Criteria
                                                                                                                                                            1. Service Capabilities
                                                                                                                                                              1. Geographic Coverage
                                                                                                                                                                1. Technology Platform
                                                                                                                                                                  1. Cost Structure
                                                                                                                                                                  2. Service Offerings
                                                                                                                                                                    1. Standard Delivery
                                                                                                                                                                      1. Express Services
                                                                                                                                                                        1. Specialized Handling
                                                                                                                                                                          1. Value-Added Services
                                                                                                                                                                        2. Crowdsourced Delivery
                                                                                                                                                                          1. Technology Platforms
                                                                                                                                                                            1. Mobile Applications
                                                                                                                                                                              1. Matching Algorithms
                                                                                                                                                                                1. Payment Systems
                                                                                                                                                                                  1. Rating Systems
                                                                                                                                                                                  2. Scalability
                                                                                                                                                                                    1. Capacity Flexibility
                                                                                                                                                                                      1. Geographic Expansion
                                                                                                                                                                                        1. Peak Demand Handling
                                                                                                                                                                                          1. Cost Variability
                                                                                                                                                                                      2. Customer Service in Delivery
                                                                                                                                                                                        1. Delivery Tracking
                                                                                                                                                                                          1. Real-time Updates
                                                                                                                                                                                            1. Notification Systems
                                                                                                                                                                                              1. Exception Alerts
                                                                                                                                                                                                1. Delivery Confirmation
                                                                                                                                                                                                2. Returns Handling
                                                                                                                                                                                                  1. Return Authorization
                                                                                                                                                                                                    1. Pickup Services
                                                                                                                                                                                                      1. Processing Procedures
                                                                                                                                                                                                        1. Customer Communication
                                                                                                                                                                                                        2. Customer Communication
                                                                                                                                                                                                          1. Delivery Notifications
                                                                                                                                                                                                            1. Schedule Changes
                                                                                                                                                                                                              1. Problem Resolution
                                                                                                                                                                                                                1. Feedback Collection

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                                                                                                                                                                                                          7. Logistics Network Design