Hospitality and Tourism Management

  1. Core Management Functions in Hospitality
    1. Hospitality Operations Management
      1. Lodging Operations
        1. Front Office Operations
          1. Reservations Management
            1. Reservation Systems
              1. Property Management Systems
                1. Central Reservation Systems
                  1. Third-Party Platforms
                  2. Booking Procedures
                    1. Individual Reservations
                      1. Group Bookings
                        1. Corporate Accounts
                        2. Revenue Optimization
                          1. Overbooking Strategies
                            1. No-show Management
                              1. Cancellation Policies
                            2. Guest Registration
                              1. Check-in Procedures
                                1. Registration Process
                                  1. Identity Verification
                                    1. Payment Authorization
                                    2. Room Assignment
                                      1. Room Status Management
                                        1. Guest Preferences
                                          1. Upgrade Procedures
                                          2. Welcome Services
                                            1. Guest Orientation
                                              1. Information Provision
                                                1. Service Introduction
                                              2. Guest Services
                                                1. Concierge Services
                                                  1. Information Services
                                                    1. Reservation Assistance
                                                      1. Transportation Arrangements
                                                      2. Guest Relations
                                                        1. Problem Resolution
                                                          1. Special Requests
                                                            1. Complaint Handling
                                                            2. Communication Systems
                                                              1. Internal Communication
                                                                1. Guest Communication
                                                                  1. Emergency Procedures
                                                                2. Night Audit Operations
                                                                  1. Audit Procedures
                                                                    1. Daily Revenue Audit
                                                                      1. System Reconciliation
                                                                        1. Report Generation
                                                                        2. Security Functions
                                                                          1. Property Security
                                                                            1. Guest Safety
                                                                              1. Emergency Response
                                                                            2. Guest Departure
                                                                              1. Check-out Procedures
                                                                                1. Bill Preparation
                                                                                  1. Payment Processing
                                                                                    1. Departure Coordination
                                                                                    2. Guest Feedback
                                                                                      1. Satisfaction Surveys
                                                                                        1. Comment Collection
                                                                                          1. Follow-up Communication
                                                                                      2. Housekeeping Operations
                                                                                        1. Room Cleaning Operations
                                                                                          1. Cleaning Standards
                                                                                            1. Room Cleaning Procedures
                                                                                              1. Quality Standards
                                                                                                1. Time Management
                                                                                                2. Inspection Procedures
                                                                                                  1. Quality Control
                                                                                                    1. Inspection Checklists
                                                                                                      1. Corrective Actions
                                                                                                      2. Room Status Management
                                                                                                        1. Room Inventory Control
                                                                                                          1. Status Communication
                                                                                                            1. Maintenance Coordination
                                                                                                          2. Laundry Operations
                                                                                                            1. Laundry Processing
                                                                                                              1. Washing Procedures
                                                                                                                1. Drying and Finishing
                                                                                                                  1. Quality Control
                                                                                                                  2. Linen Management
                                                                                                                    1. Inventory Control
                                                                                                                      1. Distribution Systems
                                                                                                                        1. Replacement Planning
                                                                                                                      2. Public Area Maintenance
                                                                                                                        1. Lobby and Common Areas
                                                                                                                          1. Cleaning Schedules
                                                                                                                            1. Maintenance Standards
                                                                                                                              1. Aesthetic Management
                                                                                                                              2. Facility Maintenance
                                                                                                                                1. Preventive Maintenance
                                                                                                                                  1. Repair Coordination
                                                                                                                                    1. Safety Compliance
                                                                                                                                  2. Housekeeping Administration
                                                                                                                                    1. Staff Scheduling
                                                                                                                                      1. Workload Planning
                                                                                                                                        1. Productivity Management
                                                                                                                                          1. Cost Control
                                                                                                                                          2. Inventory Management
                                                                                                                                            1. Supply Procurement
                                                                                                                                              1. Storage Management
                                                                                                                                                1. Cost Analysis
                                                                                                                                          3. Food and Beverage Operations
                                                                                                                                            1. Food Production Management
                                                                                                                                              1. Kitchen Operations
                                                                                                                                                1. Kitchen Organization
                                                                                                                                                  1. Station Setup
                                                                                                                                                    1. Workflow Design
                                                                                                                                                      1. Equipment Management
                                                                                                                                                      2. Production Planning
                                                                                                                                                        1. Recipe Standardization
                                                                                                                                                          1. Production Scheduling
                                                                                                                                                            1. Quality Control
                                                                                                                                                          2. Food Preparation
                                                                                                                                                            1. Preparation Techniques
                                                                                                                                                              1. Basic Cooking Methods
                                                                                                                                                                1. Advanced Techniques
                                                                                                                                                                  1. Presentation Standards
                                                                                                                                                                  2. Production Control
                                                                                                                                                                    1. Portion Control
                                                                                                                                                                      1. Waste Management
                                                                                                                                                                        1. Cost Control
                                                                                                                                                                    2. Service Operations
                                                                                                                                                                      1. Service Styles
                                                                                                                                                                        1. Table Service
                                                                                                                                                                          1. American Service
                                                                                                                                                                            1. French Service
                                                                                                                                                                              1. Russian Service
                                                                                                                                                                              2. Buffet Service
                                                                                                                                                                                1. Setup Procedures
                                                                                                                                                                                  1. Maintenance Standards
                                                                                                                                                                                    1. Guest Assistance
                                                                                                                                                                                    2. Banquet Service
                                                                                                                                                                                      1. Event Planning
                                                                                                                                                                                        1. Service Coordination
                                                                                                                                                                                          1. Special Requirements
                                                                                                                                                                                        2. Service Standards
                                                                                                                                                                                          1. Service Procedures
                                                                                                                                                                                            1. Greeting and Seating
                                                                                                                                                                                              1. Order Taking
                                                                                                                                                                                                1. Food Delivery
                                                                                                                                                                                                2. Guest Interaction
                                                                                                                                                                                                  1. Communication Skills
                                                                                                                                                                                                    1. Problem Resolution
                                                                                                                                                                                                      1. Upselling Techniques
                                                                                                                                                                                                  2. Beverage Operations
                                                                                                                                                                                                    1. Bar Management
                                                                                                                                                                                                      1. Bar Setup
                                                                                                                                                                                                        1. Equipment and Supplies
                                                                                                                                                                                                          1. Inventory Management
                                                                                                                                                                                                            1. Sanitation Standards
                                                                                                                                                                                                            2. Beverage Service
                                                                                                                                                                                                              1. Drink Preparation
                                                                                                                                                                                                                1. Service Techniques
                                                                                                                                                                                                                  1. Quality Standards
                                                                                                                                                                                                                2. Beverage Control
                                                                                                                                                                                                                  1. Inventory Control
                                                                                                                                                                                                                    1. Purchasing Procedures
                                                                                                                                                                                                                      1. Storage Management
                                                                                                                                                                                                                        1. Cost Control
                                                                                                                                                                                                                        2. Responsible Service
                                                                                                                                                                                                                          1. Alcohol Service Laws
                                                                                                                                                                                                                            1. Guest Safety
                                                                                                                                                                                                                              1. Liability Management
                                                                                                                                                                                                                          2. Food Safety and Sanitation
                                                                                                                                                                                                                            1. Food Safety Principles
                                                                                                                                                                                                                              1. Foodborne Illness Prevention
                                                                                                                                                                                                                                1. Contamination Sources
                                                                                                                                                                                                                                  1. Risk Factors
                                                                                                                                                                                                                                    1. Prevention Strategies
                                                                                                                                                                                                                                    2. Personal Hygiene
                                                                                                                                                                                                                                      1. Hand Washing
                                                                                                                                                                                                                                        1. Personal Cleanliness
                                                                                                                                                                                                                                          1. Health Requirements
                                                                                                                                                                                                                                        2. HACCP Implementation
                                                                                                                                                                                                                                          1. HACCP Principles
                                                                                                                                                                                                                                            1. Hazard Analysis
                                                                                                                                                                                                                                              1. Critical Control Points
                                                                                                                                                                                                                                                1. Monitoring Procedures
                                                                                                                                                                                                                                                2. Documentation Systems
                                                                                                                                                                                                                                                  1. Record Keeping
                                                                                                                                                                                                                                                    1. Verification Procedures
                                                                                                                                                                                                                                                      1. Corrective Actions
                                                                                                                                                                                                                                              2. Hospitality Human Resources Management
                                                                                                                                                                                                                                                1. Recruitment and Selection
                                                                                                                                                                                                                                                  1. Workforce Planning
                                                                                                                                                                                                                                                    1. Job Analysis
                                                                                                                                                                                                                                                      1. Job Descriptions
                                                                                                                                                                                                                                                        1. Job Specifications
                                                                                                                                                                                                                                                          1. Performance Standards
                                                                                                                                                                                                                                                          2. Recruitment Strategies
                                                                                                                                                                                                                                                            1. Internal Recruitment
                                                                                                                                                                                                                                                              1. External Recruitment
                                                                                                                                                                                                                                                                1. Recruitment Sources
                                                                                                                                                                                                                                                              2. Selection Process
                                                                                                                                                                                                                                                                1. Application Screening
                                                                                                                                                                                                                                                                  1. Resume Review
                                                                                                                                                                                                                                                                    1. Application Forms
                                                                                                                                                                                                                                                                      1. Initial Screening
                                                                                                                                                                                                                                                                      2. Interview Process
                                                                                                                                                                                                                                                                        1. Interview Types
                                                                                                                                                                                                                                                                          1. Interview Techniques
                                                                                                                                                                                                                                                                            1. Assessment Methods
                                                                                                                                                                                                                                                                            2. Selection Decision
                                                                                                                                                                                                                                                                              1. Reference Checking
                                                                                                                                                                                                                                                                                1. Background Verification
                                                                                                                                                                                                                                                                                  1. Final Selection
                                                                                                                                                                                                                                                                              2. Training and Development
                                                                                                                                                                                                                                                                                1. Orientation Programs
                                                                                                                                                                                                                                                                                  1. Company Orientation
                                                                                                                                                                                                                                                                                    1. Company History
                                                                                                                                                                                                                                                                                      1. Policies and Procedures
                                                                                                                                                                                                                                                                                        1. Benefits Overview
                                                                                                                                                                                                                                                                                        2. Job Orientation
                                                                                                                                                                                                                                                                                          1. Job Requirements
                                                                                                                                                                                                                                                                                            1. Performance Expectations
                                                                                                                                                                                                                                                                                              1. Safety Training
                                                                                                                                                                                                                                                                                            2. Skills Training
                                                                                                                                                                                                                                                                                              1. Technical Skills
                                                                                                                                                                                                                                                                                                1. Job-Specific Skills
                                                                                                                                                                                                                                                                                                  1. Equipment Operation
                                                                                                                                                                                                                                                                                                    1. Safety Procedures
                                                                                                                                                                                                                                                                                                    2. Soft Skills
                                                                                                                                                                                                                                                                                                      1. Communication Skills
                                                                                                                                                                                                                                                                                                        1. Customer Service
                                                                                                                                                                                                                                                                                                          1. Teamwork
                                                                                                                                                                                                                                                                                                        2. Career Development
                                                                                                                                                                                                                                                                                                          1. Performance Improvement
                                                                                                                                                                                                                                                                                                            1. Skill Enhancement
                                                                                                                                                                                                                                                                                                              1. Knowledge Updates
                                                                                                                                                                                                                                                                                                                1. Career Planning
                                                                                                                                                                                                                                                                                                                2. Leadership Development
                                                                                                                                                                                                                                                                                                                  1. Management Training
                                                                                                                                                                                                                                                                                                                    1. Leadership Skills
                                                                                                                                                                                                                                                                                                                      1. Succession Planning
                                                                                                                                                                                                                                                                                                                  2. Performance Management
                                                                                                                                                                                                                                                                                                                    1. Performance Planning
                                                                                                                                                                                                                                                                                                                      1. Goal Setting
                                                                                                                                                                                                                                                                                                                        1. Performance Objectives
                                                                                                                                                                                                                                                                                                                          1. Success Metrics
                                                                                                                                                                                                                                                                                                                            1. Timeline Development
                                                                                                                                                                                                                                                                                                                            2. Performance Standards
                                                                                                                                                                                                                                                                                                                              1. Quality Standards
                                                                                                                                                                                                                                                                                                                                1. Productivity Standards
                                                                                                                                                                                                                                                                                                                                  1. Behavioral Standards
                                                                                                                                                                                                                                                                                                                                2. Performance Monitoring
                                                                                                                                                                                                                                                                                                                                  1. Regular Feedback
                                                                                                                                                                                                                                                                                                                                    1. Ongoing Communication
                                                                                                                                                                                                                                                                                                                                      1. Performance Coaching
                                                                                                                                                                                                                                                                                                                                        1. Problem Resolution
                                                                                                                                                                                                                                                                                                                                        2. Performance Evaluation
                                                                                                                                                                                                                                                                                                                                          1. Evaluation Methods
                                                                                                                                                                                                                                                                                                                                            1. Rating Systems
                                                                                                                                                                                                                                                                                                                                              1. Documentation
                                                                                                                                                                                                                                                                                                                                            2. Performance Improvement
                                                                                                                                                                                                                                                                                                                                              1. Development Planning
                                                                                                                                                                                                                                                                                                                                                1. Skill Gap Analysis
                                                                                                                                                                                                                                                                                                                                                  1. Training Needs
                                                                                                                                                                                                                                                                                                                                                    1. Development Activities
                                                                                                                                                                                                                                                                                                                                                    2. Corrective Action
                                                                                                                                                                                                                                                                                                                                                      1. Performance Issues
                                                                                                                                                                                                                                                                                                                                                        1. Disciplinary Procedures
                                                                                                                                                                                                                                                                                                                                                          1. Termination Processes
                                                                                                                                                                                                                                                                                                                                                      2. Employee Relations
                                                                                                                                                                                                                                                                                                                                                        1. Motivation and Engagement
                                                                                                                                                                                                                                                                                                                                                          1. Motivation Theories
                                                                                                                                                                                                                                                                                                                                                            1. Content Theories
                                                                                                                                                                                                                                                                                                                                                              1. Process Theories
                                                                                                                                                                                                                                                                                                                                                                1. Application Strategies
                                                                                                                                                                                                                                                                                                                                                                2. Employee Engagement
                                                                                                                                                                                                                                                                                                                                                                  1. Engagement Factors
                                                                                                                                                                                                                                                                                                                                                                    1. Measurement Tools
                                                                                                                                                                                                                                                                                                                                                                      1. Improvement Strategies
                                                                                                                                                                                                                                                                                                                                                                    2. Recognition and Rewards
                                                                                                                                                                                                                                                                                                                                                                      1. Recognition Programs
                                                                                                                                                                                                                                                                                                                                                                        1. Formal Recognition
                                                                                                                                                                                                                                                                                                                                                                          1. Informal Recognition
                                                                                                                                                                                                                                                                                                                                                                            1. Peer Recognition
                                                                                                                                                                                                                                                                                                                                                                            2. Compensation Systems
                                                                                                                                                                                                                                                                                                                                                                              1. Base Pay
                                                                                                                                                                                                                                                                                                                                                                                1. Incentive Pay
                                                                                                                                                                                                                                                                                                                                                                                  1. Benefits Packages
                                                                                                                                                                                                                                                                                                                                                                                2. Labor Relations
                                                                                                                                                                                                                                                                                                                                                                                  1. Union Relations
                                                                                                                                                                                                                                                                                                                                                                                    1. Collective Bargaining
                                                                                                                                                                                                                                                                                                                                                                                      1. Contract Administration
                                                                                                                                                                                                                                                                                                                                                                                        1. Grievance Procedures
                                                                                                                                                                                                                                                                                                                                                                                        2. Employment Law
                                                                                                                                                                                                                                                                                                                                                                                          1. Workplace Rights
                                                                                                                                                                                                                                                                                                                                                                                            1. Discrimination Prevention
                                                                                                                                                                                                                                                                                                                                                                                      2. Hospitality Marketing and Sales
                                                                                                                                                                                                                                                                                                                                                                                        1. Marketing Fundamentals
                                                                                                                                                                                                                                                                                                                                                                                          1. Service Marketing Mix
                                                                                                                                                                                                                                                                                                                                                                                            1. Product
                                                                                                                                                                                                                                                                                                                                                                                              1. Service Features
                                                                                                                                                                                                                                                                                                                                                                                                1. Service Benefits
                                                                                                                                                                                                                                                                                                                                                                                                  1. Service Differentiation
                                                                                                                                                                                                                                                                                                                                                                                                  2. Price
                                                                                                                                                                                                                                                                                                                                                                                                    1. Pricing Strategies
                                                                                                                                                                                                                                                                                                                                                                                                      1. Value Perception
                                                                                                                                                                                                                                                                                                                                                                                                        1. Competitive Pricing
                                                                                                                                                                                                                                                                                                                                                                                                        2. Place
                                                                                                                                                                                                                                                                                                                                                                                                          1. Distribution Channels
                                                                                                                                                                                                                                                                                                                                                                                                            1. Location Strategy
                                                                                                                                                                                                                                                                                                                                                                                                              1. Accessibility
                                                                                                                                                                                                                                                                                                                                                                                                              2. Promotion
                                                                                                                                                                                                                                                                                                                                                                                                                1. Advertising
                                                                                                                                                                                                                                                                                                                                                                                                                  1. Sales Promotion
                                                                                                                                                                                                                                                                                                                                                                                                                    1. Public Relations
                                                                                                                                                                                                                                                                                                                                                                                                                    2. People
                                                                                                                                                                                                                                                                                                                                                                                                                      1. Service Personnel
                                                                                                                                                                                                                                                                                                                                                                                                                        1. Customer Interaction
                                                                                                                                                                                                                                                                                                                                                                                                                          1. Service Culture
                                                                                                                                                                                                                                                                                                                                                                                                                          2. Process
                                                                                                                                                                                                                                                                                                                                                                                                                            1. Service Delivery
                                                                                                                                                                                                                                                                                                                                                                                                                              1. Service Standards
                                                                                                                                                                                                                                                                                                                                                                                                                                1. Service Recovery
                                                                                                                                                                                                                                                                                                                                                                                                                                2. Physical Evidence
                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Facility Design
                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Ambiance
                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Service Environment
                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Market Analysis and Segmentation
                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Market Research
                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Primary Research
                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Surveys and Interviews
                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Focus Groups
                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Observation Studies
                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Secondary Research
                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Industry Reports
                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Government Data
                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Competitor Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Market Segmentation
                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Segmentation Bases
                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Demographic Segmentation
                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Geographic Segmentation
                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Psychographic Segmentation
                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Behavioral Segmentation
                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Target Market Selection
                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Market Evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Segment Attractiveness
                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Resource Allocation
                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Positioning Strategy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Competitive Positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Competitive Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Differentiation Strategy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Value Proposition
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Brand Positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Brand Identity
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Brand Image
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Brand Equity
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Digital Marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Online Presence
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Website Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. User Experience Design
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Content Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Search Engine Optimization
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Social Media Marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Platform Selection
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Content Strategy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Community Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Digital Advertising
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Search Engine Marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Pay-Per-Click Advertising
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Keyword Strategy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Campaign Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Display Advertising
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Retargeting Campaigns
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Video Advertising
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Online Distribution
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Online Travel Agencies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Channel Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Rate Parity
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Commission Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Direct Booking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Website Optimization
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Booking Engine
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Customer Retention
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Sales Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Sales Strategy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Sales Planning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Sales Objectives
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Territory Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Account Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sales Process
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Lead Generation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Qualification Process
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Closing Techniques
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sales Team Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Sales Organization
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Team Structure
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Role Definition
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Performance Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sales Training
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Product Knowledge
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Sales Skills
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Customer Relations
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Customer Relationship Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. CRM Systems
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Customer Database
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interaction Tracking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Analytics and Reporting
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Relationship Building
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Customer Retention
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Loyalty Programs
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Personalization
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Hospitality Financial Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Financial Accounting
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Accounting Systems
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Uniform System of Accounts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Chart of Accounts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Account Classifications
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Departmental Accounting
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Financial Statements
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Income Statement
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Balance Sheet
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Statement of Cash Flows
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Revenue Recognition
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Revenue Types
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Room Revenue
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Food and Beverage Revenue
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Other Operating Revenue
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Revenue Recording
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Daily Revenue Reports
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Monthly Statements
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Annual Reports
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Expense Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Expense Categories
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Operating Expenses
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Administrative Expenses
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Marketing Expenses
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Cost Control
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Budget Variance Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Cost Reduction Strategies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Efficiency Improvements
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Management Accounting
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Cost Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Cost Classification
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Fixed Costs
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Variable Costs
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Semi-Variable Costs
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Cost Behavior
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Cost-Volume Relationships
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Break-Even Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Margin Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Budgeting and Forecasting
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Budget Preparation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Operating Budgets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Capital Budgets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Cash Flow Budgets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Budget Control
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Variance Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Performance Monitoring
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Corrective Actions
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Performance Measurement
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Key Performance Indicators
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Financial Ratios
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Operational Metrics
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Productivity Measures
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Benchmarking
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Industry Comparisons
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Historical Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Best Practice Identification
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Revenue Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Pricing Strategies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Dynamic Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Demand-Based Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Time-Based Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Market Segmentation Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Rate Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Rate Structure
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Discount Strategies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Package Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Demand Forecasting
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Forecasting Methods
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Historical Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Booking Patterns
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Demand Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Capacity Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Inventory Control
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Overbooking Strategies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Performance Metrics
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Revenue Metrics
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Average Daily Rate
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Occupancy Rate
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Revenue Per Available Room
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Profitability Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Gross Operating Profit
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Net Operating Income
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Return on Investment

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Strategic Management and Contemporary Issues