Chatbot Development

  1. Chatbot Design Principles
    1. User Experience Design
      1. Conversation Design
        1. Dialogue Flow Mapping
          1. Turn-Taking Strategies
            1. Error Recovery
            2. Persona Development
              1. Personality Traits
                1. Tone of Voice
                  1. Communication Style
                  2. User Journey Mapping
                    1. Entry Points
                      1. Happy Paths
                        1. Exit Strategies
                      2. Information Architecture
                        1. Intent Hierarchy
                          1. Entity Taxonomy
                            1. Knowledge Organization
                            2. Interaction Patterns
                              1. Question-Answer Patterns
                                1. Task-Oriented Patterns
                                  1. Social Conversation Patterns
                                  2. Accessibility Considerations
                                    1. Language Simplicity
                                      1. Cultural Sensitivity
                                        1. Inclusive Design

                                      Previous

                                      3. Core Components of Conversational AI

                                      Go to top

                                      Next

                                      5. Development Methodologies