Chatbot Development

  1. Monitoring and Analytics
    1. Performance Metrics
      1. NLU Metrics
        1. Intent Recognition Accuracy
          1. Entity Extraction F1-Score
            1. Confidence Scores
            2. Dialogue Metrics
              1. Task Completion Rate
                1. Average Session Length
                  1. Fallback Rate
                  2. User Experience Metrics
                    1. User Satisfaction
                      1. Retention Rate
                        1. Engagement Metrics
                      2. Monitoring Systems
                        1. Real-Time Monitoring
                          1. Alert Systems
                            1. Dashboard Creation
                              1. Log Analysis
                              2. Analytics and Insights
                                1. Conversation Analytics
                                  1. User Behavior Analysis
                                    1. Business Impact Metrics

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                                  11. Testing and Quality Assurance

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                                  13. Maintenance and Continuous Improvement