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Computer Science
Software Engineering
Chatbot Development
1. Introduction to Chatbots
2. Foundational Technologies
3. Core Components of Conversational AI
4. Chatbot Design Principles
5. Development Methodologies
6. Building NLU Systems
7. Dialogue Management Systems
8. Large Language Models in Chatbots
9. Development Tools and Platforms
10. Integration and Deployment
11. Testing and Quality Assurance
12. Monitoring and Analytics
13. Maintenance and Continuous Improvement
14. Advanced Topics
15. Ethics and Responsible AI
12.
Monitoring and Analytics
12.1.
Performance Metrics
12.1.1.
NLU Metrics
12.1.1.1.
Intent Recognition Accuracy
12.1.1.2.
Entity Extraction F1-Score
12.1.1.3.
Confidence Scores
12.1.2.
Dialogue Metrics
12.1.2.1.
Task Completion Rate
12.1.2.2.
Average Session Length
12.1.2.3.
Fallback Rate
12.1.3.
User Experience Metrics
12.1.3.1.
User Satisfaction
12.1.3.2.
Retention Rate
12.1.3.3.
Engagement Metrics
12.2.
Monitoring Systems
12.2.1.
Real-Time Monitoring
12.2.2.
Alert Systems
12.2.3.
Dashboard Creation
12.2.4.
Log Analysis
12.3.
Analytics and Insights
12.3.1.
Conversation Analytics
12.3.2.
User Behavior Analysis
12.3.3.
Performance Trends
12.3.4.
Business Impact Metrics
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11. Testing and Quality Assurance
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13. Maintenance and Continuous Improvement