Problem Solving

  1. Problem Framing and Definition
    1. Problem Identification
      1. Recognizing Problem Symptoms
        1. Distinguishing Problems from Solutions
          1. Problem vs Opportunity Framing
          2. Root Cause Analysis
            1. Surface Symptoms vs Underlying Causes
              1. Five Whys Technique
                1. Fishbone Diagrams
                  1. Fault Tree Analysis
                  2. Dynamic Problem Definition
                    1. Problem Behavior Over Time
                      1. Trend Analysis and Pattern Recognition
                        1. Reference Modes
                          1. Problem Evolution and Life Cycles
                          2. System Boundary Setting
                            1. Determining System Scope
                              1. Inclusion and Exclusion Criteria
                                1. Boundary Critique
                                  1. Impact of Boundary Choices
                                  2. Stakeholder Analysis
                                    1. Stakeholder Identification and Mapping
                                      1. Stakeholder Interests and Concerns
                                        1. Power and Influence Assessment
                                          1. Conflicting Perspectives and Mental Models

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                                        2. Systems Thinking Fundamentals

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                                        4. System Structure Mapping