User Experience Design (UX)

  1. Strategy Definition and Requirements
    1. User Modeling and Personas
      1. Persona Development Process
        1. Research-Based Persona Creation
          1. Data-Driven Persona Validation
            1. Persona Documentation
            2. Persona Components
              1. Demographic Information
                1. Behavioral Patterns
                  1. Needs and Goals
                    1. Pain Points and Frustrations
                      1. Motivations and Drivers
                        1. Technology Usage Patterns
                        2. Persona Application
                          1. Design Decision Guidance
                            1. Scenario Development
                              1. Feature Prioritization
                                1. Team Alignment
                              2. Journey Mapping and Experience Design
                                1. Empathy Mapping
                                  1. User Thoughts and Feelings
                                    1. User Actions and Behaviors
                                      1. User Influences and Environment
                                        1. Pain Points and Gains
                                        2. Customer Journey Mapping
                                          1. Journey Stages Definition
                                            1. Touchpoint Identification
                                              1. Channel Mapping
                                                1. Emotion Tracking
                                                  1. Opportunity Identification
                                                  2. Experience Mapping
                                                    1. Cross-Channel Experience
                                                      1. Holistic View Creation
                                                        1. Ecosystem Understanding
                                                        2. Service Blueprinting
                                                          1. Frontstage Activities
                                                            1. Backstage Processes
                                                              1. Support Systems
                                                                1. Failure Points Identification
                                                              2. Problem Definition and Framing
                                                                1. Problem Statement Development
                                                                  1. Problem Articulation
                                                                    1. Root Cause Analysis
                                                                      1. Problem Validation
                                                                      2. How Might We Questions
                                                                        1. Question Formulation
                                                                          1. Opportunity Framing
                                                                            1. Solution Space Opening
                                                                            2. Design Challenge Definition
                                                                              1. Challenge Scoping
                                                                                1. Constraint Identification
                                                                                  1. Success Criteria Setting
                                                                                2. Requirements Definition
                                                                                  1. User Needs Analysis
                                                                                    1. Need Identification
                                                                                      1. Need Prioritization
                                                                                        1. Need Validation
                                                                                        2. User Stories and Job Stories
                                                                                          1. User Story Format and Structure
                                                                                            1. Job Story Framework
                                                                                              1. Story Mapping
                                                                                                1. Acceptance Criteria
                                                                                                2. Task Analysis
                                                                                                  1. Task Decomposition
                                                                                                    1. Task Flow Documentation
                                                                                                      1. Task Prioritization
                                                                                                      2. Functional Requirements
                                                                                                        1. Feature Definition
                                                                                                          1. Capability Specification
                                                                                                            1. Technical Constraints
                                                                                                            2. Non-Functional Requirements
                                                                                                              1. Performance Requirements
                                                                                                                1. Usability Requirements
                                                                                                                  1. Accessibility Requirements
                                                                                                                  2. Prioritization Frameworks
                                                                                                                    1. MoSCoW Method
                                                                                                                      1. Must Have Features
                                                                                                                        1. Should Have Features
                                                                                                                          1. Could Have Features
                                                                                                                            1. Won't Have Features
                                                                                                                            2. Kano Model
                                                                                                                              1. Basic Needs
                                                                                                                                1. Performance Needs
                                                                                                                                  1. Excitement Features
                                                                                                                                  2. Value vs Effort Matrix
                                                                                                                                    1. RICE Scoring

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                                                                                                                                3. User Research and Discovery

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                                                                                                                                5. Information Architecture and Interaction Design