Ridesharing and Platform Economy

  1. User Experience Design
    1. Rider Experience Journey
      1. Account Creation and Setup
        1. Ride Request Process
          1. Driver Matching and Communication
            1. Trip Tracking and Navigation
              1. Payment Processing
                1. Rating and Feedback
                2. Driver Experience Journey
                  1. Onboarding Process
                    1. Background Verification
                      1. Vehicle Requirements
                        1. App Interface and Tools
                          1. Trip Acceptance and Navigation
                            1. Earnings Tracking
                              1. Performance Monitoring
                              2. User Interface Design Principles
                                1. Simplicity and Ease of Use
                                  1. Real-Time Information Display
                                    1. Safety Features Integration
                                      1. Accessibility Considerations
                                      2. Customer Support Systems
                                        1. In-App Support
                                          1. Help Centers
                                            1. Dispute Resolution
                                              1. Emergency Assistance

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                                            4. Major Ridesharing Platforms

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                                            6. Gig Economy and Labor Dynamics