Management Information Systems (MIS)

  1. Types of Business Information Systems
    1. Operational Level Systems
      1. Transaction Processing Systems
        1. TPS Characteristics and Functions
          1. Transaction Types and Processing
            1. Real-Time Transaction Processing
              1. Batch Transaction Processing
                1. TPS Examples by Business Function
                  1. Sales and Marketing TPS
                    1. Manufacturing and Production TPS
                      1. Finance and Accounting TPS
                        1. Human Resources TPS
                      2. Office Automation Systems
                        1. Document Management Systems
                          1. Electronic Mail Systems
                            1. Calendar and Scheduling Systems
                              1. Workflow Management Systems
                              2. Process Control Systems
                                1. Manufacturing Process Control
                                  1. Quality Control Systems
                                    1. Inventory Management Systems
                                  2. Management Level Systems
                                    1. Management Information Systems
                                      1. MIS Characteristics and Purpose
                                        1. Report Generation and Distribution
                                          1. Routine Operational Reports
                                            1. Exception Reports
                                              1. Summary Reports
                                                1. Ad-hoc Reports
                                                2. MIS Database Integration
                                                  1. Performance Monitoring Systems
                                                  2. Decision Support Systems
                                                    1. DSS Components and Architecture
                                                      1. Database Management System
                                                        1. Model Base Management System
                                                          1. User Interface System
                                                          2. Types of Decision Support Systems
                                                            1. Model-Driven DSS
                                                              1. Data-Driven DSS
                                                                1. Communications-Driven DSS
                                                                  1. Document-Driven DSS
                                                                    1. Knowledge-Driven DSS
                                                                    2. Group Decision Support Systems
                                                                      1. Geographic Information Systems
                                                                    3. Strategic Level Systems
                                                                      1. Executive Information Systems
                                                                        1. EIS Features and Capabilities
                                                                          1. Executive Dashboard Design
                                                                            1. Data Visualization Techniques
                                                                              1. Drill-Down Analysis Capabilities
                                                                                1. Strategic Planning Support
                                                                                2. Business Intelligence Systems
                                                                                  1. BI System Architecture
                                                                                    1. Performance Management Systems
                                                                                      1. Balanced Scorecard Implementation
                                                                                    2. Enterprise-Wide Systems
                                                                                      1. Enterprise Resource Planning Systems
                                                                                        1. ERP System Architecture
                                                                                          1. Core ERP Modules
                                                                                            1. Financial Management Module
                                                                                              1. Human Resources Module
                                                                                                1. Manufacturing and Production Module
                                                                                                  1. Sales and Distribution Module
                                                                                                    1. Materials Management Module
                                                                                                      1. Plant Maintenance Module
                                                                                                      2. ERP Implementation Strategies
                                                                                                        1. Big Bang Approach
                                                                                                          1. Phased Implementation
                                                                                                            1. Parallel Implementation
                                                                                                            2. ERP Benefits and Challenges
                                                                                                              1. Integration Benefits
                                                                                                                1. Process Standardization
                                                                                                                  1. Implementation Challenges
                                                                                                                    1. Change Management Requirements
                                                                                                                      1. Cost Considerations
                                                                                                                    2. Supply Chain Management Systems
                                                                                                                      1. Supply Chain Components
                                                                                                                        1. Suppliers and Vendors
                                                                                                                          1. Manufacturing Facilities
                                                                                                                            1. Distribution Centers
                                                                                                                              1. Retailers and Customers
                                                                                                                              2. SCM System Functions
                                                                                                                                1. Demand Planning
                                                                                                                                  1. Supply Planning
                                                                                                                                    1. Inventory Management
                                                                                                                                      1. Order Management
                                                                                                                                        1. Transportation Management
                                                                                                                                        2. Supply Chain Coordination
                                                                                                                                          1. Information Sharing
                                                                                                                                            1. Collaborative Planning
                                                                                                                                              1. Vendor-Managed Inventory
                                                                                                                                              2. Supply Chain Analytics
                                                                                                                                                1. Demand Forecasting
                                                                                                                                                  1. Supply Chain Optimization
                                                                                                                                                    1. Performance Measurement
                                                                                                                                                  2. Customer Relationship Management Systems
                                                                                                                                                    1. CRM System Categories
                                                                                                                                                      1. Operational CRM
                                                                                                                                                        1. Sales Force Automation
                                                                                                                                                          1. Marketing Automation
                                                                                                                                                            1. Customer Service and Support
                                                                                                                                                            2. Analytical CRM
                                                                                                                                                              1. Customer Data Analysis
                                                                                                                                                                1. Customer Segmentation
                                                                                                                                                                  1. Customer Lifetime Value
                                                                                                                                                                  2. Collaborative CRM
                                                                                                                                                                    1. Customer Interaction Management
                                                                                                                                                                      1. Channel Management
                                                                                                                                                                    2. CRM Implementation Considerations
                                                                                                                                                                      1. Customer Data Integration
                                                                                                                                                                        1. Process Redesign
                                                                                                                                                                          1. User Adoption Strategies
                                                                                                                                                                        2. Knowledge Management Systems
                                                                                                                                                                          1. Knowledge Types and Categories
                                                                                                                                                                            1. Explicit Knowledge
                                                                                                                                                                              1. Tacit Knowledge
                                                                                                                                                                                1. Procedural Knowledge
                                                                                                                                                                                  1. Declarative Knowledge
                                                                                                                                                                                  2. Knowledge Management Processes
                                                                                                                                                                                    1. Knowledge Creation and Capture
                                                                                                                                                                                      1. Knowledge Storage and Organization
                                                                                                                                                                                        1. Knowledge Sharing and Distribution
                                                                                                                                                                                          1. Knowledge Application and Use
                                                                                                                                                                                          2. KMS Technologies
                                                                                                                                                                                            1. Document Management Systems
                                                                                                                                                                                              1. Expert Systems
                                                                                                                                                                                                1. Collaboration Platforms
                                                                                                                                                                                                  1. Social Networking Tools
                                                                                                                                                                                                  2. Communities of Practice
                                                                                                                                                                                                    1. Intellectual Capital Management

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