Construction Management and Materials

7.

Quality Management in Construction

7.1.

Quality Management Principles

7.1.1.

Definition of Quality

7.1.2.

Quality Philosophy and Concepts

7.1.3.

Total Quality Management

7.1.4.

Continuous Improvement

7.2.

Quality Standards and Codes

7.2.1.

Building Codes and Standards

7.2.2.

Industry Quality Standards

7.2.3.

ISO Quality Standards

7.2.4.

Professional Standards

7.3.

Quality Assurance vs. Quality Control

7.3.1.

Quality Assurance Processes

7.3.1.1.

Quality Planning

7.3.1.2.

Process Documentation

7.3.1.3.

7.3.1.4.

Supplier Quality Management

7.3.2.

Quality Control Activities

7.3.2.1.

Inspection Procedures

7.3.2.2.

Testing and Verification

7.3.2.3.

Non-Conformance Management

7.3.2.4.

Corrective Actions

7.4.

Quality Management Planning

7.4.1.

Quality Management Plan Development

7.4.2.

Quality Objectives and Metrics

7.4.3.

Roles and Responsibilities

7.4.4.

Quality Procedures and Processes

7.4.5.

Quality Documentation Requirements

7.5.

Inspection and Testing

7.5.1.

Inspection Types and Methods

7.5.1.1.

Receiving Inspections

7.5.1.2.

In-Process Inspections

7.5.1.3.

Final Inspections

7.5.2.

Testing Procedures

7.5.2.1.

Material Testing

7.5.2.2.

7.5.2.3.

Performance Testing

7.5.3.

Documentation and Reporting

7.5.3.1.

Inspection Reports

7.5.3.2.

7.5.3.3.

Non-Conformance Reports

7.5.4.

Third-Party Inspections

7.5.4.1.

Independent Testing Agencies

7.5.4.2.

Code Compliance Inspections

7.5.4.3.

Certification Requirements

7.6.

Quality Control Tools and Techniques

7.6.1.

Statistical Process Control

7.6.2.

7.6.3.

Pareto Analysis

7.6.4.

Cause and Effect Diagrams

7.6.5.

Check Sheets and Checklists

7.7.

Project Closeout and Quality

7.7.1.

Punch List Development

7.7.2.

Deficiency Correction

7.7.3.

Final Quality Verification

7.7.4.

Warranty Management

7.7.5.

Lessons Learned Documentation

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8. Fundamental Properties of Construction Materials